Knowledge Management Research (지식경영연구)

The Knowledge Management Society of Korea (한국지식경영학회)
권호 표지
DOI QR코드

DOI QR Code

An analysis of structural relationships among leaders'communication pattern, followers' trust in leader, organizational commitment, and innovative behavior

리더의 의사소통 유형, 상사 신뢰, 조직몰입, 혁신행동 간의 구조적 관계 분석

  • 신혜영 (동국대학교 일반대학원 경영학) ;
  • 권상집 (동국대학교 상경대학 경영학부)
  • Received : 2017.02.09
  • Accepted : 2017.06.21
  • Published : 2017.06.01
Download PDF
⟨ Previous Next ⟩

Abstract

This study analyzes the structural relationships among communication pattern of leader, followers' trust in leader, organizational commitment and innovative behavior. In order to analyze hypotheses, the survey was collected by distributing questionnaire to 250 workers in small and medium-sized companies. As a result, total 213 workers participated in the survey and their rates were included for the test process. The collected data analyzed structural equation modeling, a statistical program. The results of this study are as follows; First, supportive and reflective communication pattern of leader have meaningful positive influences on followers'trust in leader. Directive communication pattern of leader, by contrast, is negatively related to followers'trust in leader. Second, followers'trust in leader has a positive impact on organizational commitment. Third, organizational commitment has a positive effect on followers'innovative behavior. Based on these results, it can be said that followers'trust in leader is more important for boosting organizational commitment and innovative behavior because it has a positive effect on organizational commitment with supportive or reflective communication behavior of leader. Therefore, this study proposes practical benefits to leaders regarding how to display communication process and trust quality more effectively. Future studies are required to investigate the research agendas on the issues between communication patterns and innovative behavior.

Keywords

References

  1. 권상집(2016), "서번트 리더십이 조직 구성원의 지식공유와 창의성에 미치는 영향: 정서적 몰입의 매개효과", 지식경영연구 (17:1), pp. 91-111.
  2. 권상집(2017), "리더의 의사소통 유형이 직무성과와 조직시민행동에 미치는 영향: 긍정심리자본의 매개효과를 중심으로", 지식경영연구 (18:1), pp. 25-47. https://doi.org/10.15813/kmr.2017.18.1.002
  3. 권상집, 정지용(2016), "진성 리더십, 상사 신뢰, 심리적 웰빙, 지식공유 간의 구조적 관계 분석", 지식경영연구 (17:4), pp. 1-26. https://doi.org/10.15813/kmr.2016.17.4.001
  4. 권정언, 권상집(2015), "임파워링 리더십과 혁신 행위 간에 미치는 자기효능감의 매개효과", 기업교육연구 (17:1), pp. 83-103.
  5. 권정언, 우형록(2015), "팀의 양면적 활동이 창의적 성과에 미치는 영향: 탐색, 활용의 균형과 조합을 중심으로", 경영학연구 (44:2), pp. 431-458.
  6. 권정언, 우형록(2016), "창의적 성과를 제고하는 조직 양면성 구현양식에 대한 연구", 지식경영연구 (17:2), pp. 51-73. https://doi.org/10.15813/kmr.2016.17.2.003
  7. 김성은(2010). 리더의 감성지능, 조직공정성 신뢰와 조직유효성 간의 관련성에 대한 연구: 신뢰의 인지적, 정서적 접근을 중심으로, 고려대학교 박사학위 논문.
  8. 박준철, 홍순복(2007), "세무공무원의 의사결정 참여, 상사신뢰, 성과 피드백이 조직몰입과 직무생산성에 미치는 영향", 인적자원관리연구 (14:4), pp. 171-183.
  9. 백승우(2012), "지역농협 종사자의 커뮤니케이션과 직무만족, 조직몰입 간의 구조관계 연구", 농업경영정책연구 (39:4), pp. 663-690.
  10. 송병식(2006), "카리스마 리더십과 도전적 직무 동기 및 혁신행동 간의 관계와 리더신뢰와 혁신 분위기의 조절효과", 경영사학 (41), pp. 187-210.
  11. 송운석, 김진해(2009), "조직/상사 신뢰와 혁신 행동의 관계: 조직몰입의 매개효과와 동료신뢰의 조절효과를 중심으로", 한국행정학회 학술대회 발표논문집, pp. 587-603.
  12. 송정수, 이규용(2008), "상사 신뢰와 심리적 임파워먼트가 조직몰입, 서비스 품질 및 경영성과에 미치는 영향", 서비스경영학회지 (9:4), pp. 35-60.
  13. 윤대균, 장병주(2005), "상사의 서번트 리더십이 리더 효과에 미치는 영향: 호텔기업을 중심으로", 관광연구 (20:1), pp. 137-153.
  14. 이전희, 문형구, 김경민(2011), "군 조직에서 리더의 커뮤니케이션 스타일이 부하의 조직몰입에 미치는 영향: 신뢰의 매개효과를 중심으로", 한국심리학회지: 산업 및 조직 (24:4), pp. 739-758.
  15. 여영숙, 정성채(2010), "직속상사와의 효과적인 커뮤니케이션 환경이 호텔 종사원의 정서조절 행위에 미치는 영향", 관광학연구 (34:2), pp. 143-166.
  16. 조현구, 최은수(2015), "평생교육기관 경영자의 서번트 리더십, 상사신뢰, 구성원의 직무태도, 조직성과 간의 구조적 관계", 기업교육연구 (17:2), pp. 31-57.
  17. 탁진국, 이동하, 박지현, 김현해, 정병석(2008), "신입사원의 이직의도에 영향을 미치는 작업환경 변수에 관한 연구", 응용통계연구 (21:3), pp. 469-484. https://doi.org/10.5351/KJAS.2008.21.3.469
  18. 허명숙, 천면중(2016), "구성원의 지식 심리적 주인의식과 지식공유 거부의도 간의 관계에 관한 실증연구: 구성원의 동기요인을 중심으로", 지식경영연구 (17:2), pp. 103-130. https://doi.org/10.15813/kmr.2016.17.2.005
  19. Bagozzi, R. P., and Yi, Y.(1988), "On the evaluation of structural equation models", Journal of Academy Marketing Science (7), pp. 74-94.
  20. Brewer, E. W., and Clippard, L. F.(2002), "Burnout and job satisfaction among student support services personnel", Human Resource Development Quarterly (13), pp. 169-186. https://doi.org/10.1002/hrdq.1022
  21. Brower, H. H., Lester, S. W., Korsgaard, M. A., and Dineen, B. R.(2009), "A cluster loot at trust between managers and subordinates: Understanding the effects of both trusting and being trusted on subordinate outcomes", Journal of Management (35), pp. 327-347.
  22. Browne, M. W., and Cudeck, R.(1993), Alternative ways of assessing model fit. In: Bollen KA, Long JS (eds.), Testing structural equation models, Sage, Newbury Park, pp.136-162.
  23. Deluga, R. J.(1995), "The relation between trust in the supervisor and subordinate organizational citizenship behavior", Military Psychology (7), pp. 1-16. https://doi.org/10.1207/s15327876mp0701_1
  24. Dirks, K. T., and Ferrin, D L.(2001), "The role of trust in organizational setting", Organization Science (12), pp. 45-467.
  25. Dirks, K. T., and Ferrin, D. L.(2002), "Trust in leadership: Meta-analytic findings and implication for research and practice", Journal of Applied Psychology (87), pp. 611-628. https://doi.org/10.1037/0021-9010.87.4.611
  26. Fornell, C., and Larcker, D. F.(1981), "Evaluating structural equation models with unobservable variables and measurement error", Journal of Marketing Research (18), pp. 39-50. https://doi.org/10.1177/002224378101800104
  27. Foss, N. J., Minbaeva, D. B., Pedersen, T., and Reinholt, M.(2009), "Encouraging knowledge sharing among employees: How job design matters", Human Resource Management (48), pp. 871-893. https://doi.org/10.1002/hrm.20320
  28. Gong, Y., Hua ng, J. C., and Farh , J. L.(2009), "Employee learning orientation, transformational leadership, and employee creativity: The mediating role of employee creative self-efficacy", Academy of Management Journal (52), pp. 765-778. https://doi.org/10.5465/amj.2009.43670890
  29. Hamel, G.(2009), "Moon shots for management", Harvard Business Review (87), pp. 91-98.
  30. Holbert, R. L., and Stephenson, M. T.(2002), "Structural equation modeling in the communication sciences 1995-2000", Human Communication Research (28), pp. 531-551.
  31. Kanter, R. M.(1988), When a thousand flowers bloom: Structural, collective and social conditions for innovation in organization, in Research in Organizational Behavior, 10, B. M. Staw & L. L. Cummings (eds.), 169-211, Greenwich, CT: JAI Press.
  32. Konovsky, M. A., and Pugh, S. D.(1994), "Citizenship behavior and social exchange", Academy of Management Journal (37), pp. 656-669.
  33. Kottler, J. A.(2010), On being a therapist, Sanfrancisco, CA: John Wiley & Sons.
  34. Kwon, S. J., Park, E., and Kim, K. J.(2014), "What drives successful social networking services? A comparative analysis of user acceptance of Facebook and Twitter", The Social Science Journal (51), pp. 534-544. https://doi.org/10.1016/j.soscij.2014.04.005
  35. Kwon, S. J., Park, E., Ohm, J., and Yoo, K.(2015), "Innovation activities and the creation of new employment: An empirical assessment of South Korea's manufacturing industry", Social Science Information (54), pp. 354-368. https://doi.org/10.1177/0539018415580190
  36. Lewicki, R. J., and Bunker, B. B.(1995), Trust in relationships: A model of development and decline, In B. B. Bunker & J. Z. Rubin (eds.), Conflict, cooperation, and justice: Essays inspired by the work of morton Deutsch, San Francisco: Jossey-Bass.
  37. Luthans, F., Norman, S. M., Avolio, B. J., and Avey, J. B.(2008), "The mediating role of psychological capital in the supportive organizational climate, employee performance relationship", Journal of Organizational Behavior (29), pp. 219-238. https://doi.org/10.1002/job.507
  38. Maslach, C., and Leiter, M. P.(2008), "Early predictors of job burnout and engagement", Journal of Applied Psychology (93), pp. 498-512. https://doi.org/10.1037/0021-9010.93.3.498
  39. Mayer, R. C., Davis, J. H., and Schoorman, F. D.(1995), "An integrative model of organizational trust", Academy of Management Review (20), pp. 709-734. https://doi.org/10.5465/amr.1995.9508080335
  40. Mayer, R. C., and Gavin, M. B.(2005), "Trust in management and performance: Who minds the shop while the employees watch the boss?", Academy of Management Journal (48), pp. 874-888. https://doi.org/10.5465/amj.2005.18803928
  41. Mishra, A. K.(1996), Organization responses to crisis: The centrality of trust, in Kramer, R. M., & Tyler, T. R. Trust in organizations, Sage Publications.
  42. Mowday, R. T., Porter, L. W., and Steers, R , M.(1982), Employee - organization linkages: The psychology of commitment, absenteeism, and turnover, NY: Academic Press.
  43. Mueller, B. K., and Lee, J.(2002), "Leadermember exchange and organizational communication satisfaction in multiple contexts", Journal of Business Communication (39), pp. 220-244. https://doi.org/10.1177/002194360203900204
  44. Norton, R. W.(1978), "Foundation of a communication style construct", Human Communication Research (4), pp. 99-112. https://doi.org/10.1111/j.1468-2958.1978.tb00600.x
  45. Nunnally, J. C., and Bernstein, I. H.(1994), Psychometric theory, 3rd Edition, New York: McGraw-Hill.
  46. Nyhan, R. C.(2007), "Changing the paradigm: Trust and its role in public sector an organizations", American Review of Public Administration (30), pp. 87-109.
  47. Oh, I. S., Kim, S., and Van Iddekinge, C. H.(2015), "Taking it to another level: Do personality-based human capital resources matter to firm performance", Journal of Applied Psychology (100), pp. 935-947. https://doi.org/10.1037/a0039052
  48. Oldham, G. R., and Cummings, A.(1996), "Employee creativity: Personal and contextual factors at work", Academy of Management Journal (39), pp. 607-634.
  49. Podsakoff, P. M., MacKenzie, S. B., Moorman, R. H., and Fetter, R.(1990), "Transformational leader behaviors and their effects on followers trust in leader, satisfaction, and organizational citizenship behaviors", Leadership Quarterly (1), pp. 107-142. https://doi.org/10.1016/1048-9843(90)90009-7
  50. Reece, B. L., and Brandt, R.(1984), Effective human relations in organizations, Boston: Houghton Mifflin Company.
  51. Russell, R. F.(2001), "The role of values in ser vant leadership", Leadership & Organization Development Journal (22), pp. 76-83. https://doi.org/10.1108/01437730110382631
  52. Scott, S. G., and Bruce, R. A.(1994), "Determinants of innovative behaviors: A path model of individual innovation in the workplace", Academy of Management Journal (37), pp. 580-607.
  53. Street, R. L. Jr.(1988), Communication style: Considerations for measuring consistency, reciprocity, and compensation, In C. H. Tardy (Ed.), A handbook for the study of human communication: Methods and instruments for observing, measuring, and assessing communication process, NJ: Ablex Publishing Corporation Norwood, 139-161.
  54. Van de Ven, A.(1986), "Central problems in the management of innovation", Management Science (32), pp. 590-607. https://doi.org/10.1287/mnsc.32.5.590
  55. Wagner, S. L., and Rush, M. C.(2000), "A ltruistic organizational citizenship behavior: Context, disposition, and age", Journal of Social Psychology (140), pp. 379-391. https://doi.org/10.1080/00224540009600478
  56. Watson, T.(2008), Secrets of top performers: How companies with highly effective employee communication differentiate themselves, Communication ROI Study Washington, DC.
  57. West, A., and Farr, J. L.(1989), Innovation at work, West, M. A. & Farr, J. L. (eds.), Innovatin and creativity at work: Psychological and organizational strategies, New York, John Wiley & Sons, 3-13.
  58. Williams, K. C., and Spiro, R. L.(1985), "Communication style in the salespersoncustomer dyad", Journal of Marketing Research (12), pp. 434-442.

Cited by

  1. 고객센터를 통한 고객지식 확보 전략: 음성인식기술의 적용 사례 vol.19, pp.1, 2018, https://doi.org/10.15813/kmr.2018.19.1.009
  2. Supervisor Trust and Cynicism of Frontline employee: Antecedents and Consequence vol.21, pp.5, 2017, https://doi.org/10.17961/jdmr.21.5.201810.39
  3. 융합지향 조직 구축을 위한 융합인재 측정 도구 개발 vol.20, pp.1, 2017, https://doi.org/10.15813/kmr.2019.20.1.004
  4. 트위터 메시지 분석을 통한 선거 결과 예측 고찰: 18대 대선을 중심으로 vol.19, pp.4, 2017, https://doi.org/10.5392/jkca.2019.19.04.174
  5. 교육 훈련이 조직 몰입에 미치는 영향: 양면성 혁신의 매개 및 조직 커뮤니케이션의 조절효과 vol.20, pp.4, 2017, https://doi.org/10.5392/jkca.2020.20.04.373
  6. 코로나19 상황에서 직무만족도와 모바일 생산활동: 결정요인 연구 vol.22, pp.1, 2017, https://doi.org/10.15813/kmr.2021.22.1.003