A Study on Mediation Effect of Learning Expectancy in Social Presence and Educational Satisfaction of Online Entrepreneurship Education

온라인 창업 교육의 사회적 현존감과 교육 만족도 관계에서 학습 기대감의 매개효과 연구

  • Received : 2017.09.02
  • Accepted : 2017.10.20
  • Published : 2017.10.31

Abstract

The previous studies of online entrepreneurship education were conducted only on the effect of education on actual entrepreneurship, but did not analyze the effectiveness of education. In this study, beyond of limits of previous studies, we investigated the effect of social presence on learning expectancy and educational satisfaction. In addition, we examined the influence of learning expectation on the relationship between social presence and educational satisfaction. For the research hypothesis test, we conducted a questionnaires survey on 189 graduate students who taken online courses related to entrepreneurship, hypothesis and questionnaires were made based on the research hypotheses precedent theories. And educational satisfaction was divided into operational satisfaction and content satisfaction. As a results of the analysis using the structural equation model, social presence has a positive effects on learning expectancy. Next, the learning expectancy has a positive effects on the operational satisfaction and the content satisfaction. Finally, when social presence affects operational satisfaction, learning expectation has a complete mediation effects and content satisfaction has a partial mediation effects. The implications of the results of this study were as follows. There was a need for a way to interacted with learners when conducted online entrepreneurial education. When increased the satisfaction level of the learning operation, it is necessary to reduced the burden of learners and raised the expectancy.

기존 온라인 창업 교육 연구에서는 교육이 실제 창업에 미치는 영향에 대해서만 연구가 진행됐을 뿐 교육 효과성에 대한 분석이 이루어지지 않았다. 본 연구에서는 이러한 선행 연구의 한계점에서 벗어나 사회적 현존감을 이용해 학습 기대감과 교육 만족도에 미치는 영향력을 조사했다. 또한 학습 기대감을 매개 변수로 활용해 사회적 현존감과 교육 만족도 관계에서 어떠한 영향력을 보이는지 살펴보았다. 연구 가설 검증을 위해 전국 189명의 창업 관련 온라인 수업을 들은 대학원생들에게 설문 조사를 실시하였다. 선행 이론에 근거해 가설과 설문문항을 만들었으며, 교육 만족도의 경우 운영 만족도와 콘텐츠 만족도로 구분해 미치는 영향력의 정도를 구분하였다. 구조방정식을 이용한 분석 결과 사회적 현존감은 학습 기대감에 긍정적인 영향을 나타냈다. 다음으로 학습 기대감은 운영 만족도와 콘텐츠 만족도에 긍정적인 영향력을 보였다. 마지막으로 사회적 현존감이 운영 만족도에 영향을 미칠 때 학습 기대감은 완전 매개효과를 보였으며, 콘텐츠 만족도에 영향을 미칠 때는 간접 매개 효과를 보였다. 본 연구의 결과가 주는 시사점은 온라인 창업 교육을 실시할 때 학습자의 상호작용을 활발히 할 수 있는 방법이 필요하고 학습 운영의 만족도를 높일 때는 학습자의 부담감을 줄여 기대감을 높여야지만 효율적으로 작용된다는 것을 알 수 있었다.

Keywords

References

  1. Anderson, E. W., Fornell, C., & Lehmann, D. R.(1994). Customer Satisfaction, Market Share, and Profitability: Findings from Sweden. The Journal of Marketing, 58, 53-66. https://doi.org/10.1177/002224299405800304
  2. Biocca, F., Harms, C., & Burgoon, J. K.(2003). Toward a more Robust Theory and Measure of Social Presence: Review and Suggested Criteria. Teleoperators and Virtual Environments, 12(5), 456-480. https://doi.org/10.1162/105474603322761270
  3. Caffarella, R. S.(1994). Program Planning for Adults, San Francisco: Jossey-Bass.
  4. Choi. J. C.(2015). The Effect of Online Entrepreneurship Education on the Global Start-up Entrepreneurship International Commerce and Information Review 17(3), 59-70. https://doi.org/10.15798/kaici.17.3.201509.59
  5. Choi. M. J., & Park. J. H.(2017). The Effect of Entrepreneurship Education on Opportunity Recognition and Evaluation: A Focus on Small Business Entrepreneurs. Asia-Pacific Journal of Business Venturing and Entrepreneurship, 12(3), 135-146. https://doi.org/10.16972/apjbve.12.3.201706.135
  6. Churchill Jr, G. A., & Surprenant, C.(1982). An Investigation into the Determinants of Customer Satisfaction. Journal of Marketing Research. 19(4), 491-504. https://doi.org/10.1177/002224378201900410
  7. Cyr, D., Hassanein, K., Head, M., & Ivanov, A.(2007). The Role of Social Presence in Establishing Loyalty in e-Service Environments. Interacting with computers, 19(1), 43-56. https://doi.org/10.1016/j.intcom.2006.07.010
  8. Don, H., & John W. S.(2007). Organizational Behavior, Thompson Learning.
  9. Durlach, N., & Slater, M.(2000). Presence in Shared Virtual Environments and Virtual Togetherness. Presence: Teleoperators and Virtual Environments, 9(2), 214-217. https://doi.org/10.1162/105474600566736
  10. Fred C. L.(2011). Expectancy theory of motivation: Motivating by Altering Expectations. International Journal of Management, Business and Administration, 15(1), 1-6.
  11. Gefen, D., Straub, D., & Boudreau, M. C.(2000). Structural Equation Modeling and Regression: Guidelines for Research Practice. Communications of the Association for Information Systems, 4(1), 7.
  12. Ju. Y. J., Kim. E. K., & Park. S. Y.(2009). The Structural Relationship among Cognitive Presence, Flow and Learning Outcome in Corporate Cyber Education. Journal of Korean Association for Educational Information and Media, 15(3), 21-38.
  13. Kang. S. J., & Byun, S. H.(2017). Psychological Characteristics of Pre-founders, Characteristics of Start-up Preparations Impact on Entrepreneurship Intention. Asia-Pacific Journal of Business Venturing and Entrepreneurship, 12(4), 85-96. https://doi.org/10.16972/apjbve.12.4.201708.85
  14. Kim, J., Kwon, Y., & Cho, D.(2011). Investigating Factors that Influence Social Presence and Learning Outcomes in Distance Higher Education. Computers & Education, 57(2), 1512-1520. https://doi.org/10.1016/j.compedu.2011.02.005
  15. Lee. H. Y.(2007). The Effect of User and Quality Characteristics of e-Learning on Learning Performance and Loyalty, Ph. D. thesis, Graduate School of Kyunggi University
  16. Lee. Y. J.(2014). The Influence of Social Presence on Building Relational Capital in Brand's SNS Social Identity. Journal of Marketing Studies, 22(4), 85-103.
  17. LePine, J. A., LePine, M. A., & Jackson, C. L.(2003). Challenge and Hindrance Stress: Relationships with Exhaustion, Motivation to Learn and Learning Performance. Journal of Applied Psychology, 88, 707-724. https://doi.org/10.1037/0021-9010.88.4.707
  18. Mahmood, M. A., Burn, J. M., Gemoets, L. A., & Jacquez, C.(2000). Variables Affecting Information Technology End-user Satisfaction: A Meta-analysis of the Empirical Literature. International Journal of Human-Computer Studies, 52(4), 751-771. https://doi.org/10.1006/ijhc.1999.0353
  19. Maier, P., & Warren, A.(2013). Integrating Technology in Learning and Teaching, Routledge.
  20. Mason, R.(1994). Using Communications Media in Open and Flexible Learning. Psychology Press.
  21. Ministry of Education & National Research Foundation of Korea(2016). Entrepreneurial Education Issue Paper, Seoul: Korea Entrepreneurship Foundation.
  22. Moore, M. G., & Kearsley, G.(1996). Distance Education: A Systems Approach. Boston, MA: Wadsworth.
  23. Nam. C. W.(2017). The Effects of Digital Storytelling on Student Achievement, Social Presence, and Attitude in Online Collaborative Learning Environments. Interactive Learning Environments, 25(3), 412-427. https://doi.org/10.1080/10494820.2015.1135173
  24. Nam. J. M.(2017). A Study between Online Entrepreneurship Education and Entrepreneurship: Based on PBL(Problem-Based Learning) and Flipped Learning Asia-Pacific Journal of Business Venturing and Entrepreneurship, 12(2), 31-40.
  25. Petri, H. L.(1991). Motivaion 3rd edition, Wadsworth Publishing Company.
  26. Richardson, J. C., Maeda, Y., Lv, J., & Caskurlu, S.(2017). Social Presence in Relation to Students' Satisfaction and Learning in the Online Environment: A Meta-analysis. Computers in Human Behavior, 71, 402-417. https://doi.org/10.1016/j.chb.2017.02.001
  27. Rogers, E. M.(1983). Diffusion of Innovations, New York: The Free Press.
  28. Ryan, R. M., & Deci, E. L.(2000). Self-determination Theory and the Facilitation of Intrinsic Motivation, Social Development and Well-being. American Psychologist, 55(1), .68-78. https://doi.org/10.1037/0003-066X.55.1.68
  29. Seo. C. G., & Lee. S. Y.(2009). An Empirical Study on the Factors Affecting e-Learning Learners Satisfaction. Journal of Information Systems, 18(3), 1-25. https://doi.org/10.5859/KAIS.2009.18.3.001
  30. Smith, D. H., & Offerman, M. J.(1989). The Management of Adult and Continuing education, Handbook of Adult Education San Francisco: Jossey-Bass.
  31. Steers, R. M., Porter, L. M., & Bigley, G. A.(2003). Motivation and Leadership at work, McGraw-Hill.
  32. Tu, C. H., & McIsaac, M.(2002). An Examination of Social Presence to Increase Interaction in Online Classes. The American Journal of Distance Education, 16(3), 131-150. https://doi.org/10.1207/S15389286AJDE1603_2
  33. Tu, C. H., Yen, C.-J., Blocher, J. M., & Chan, J. Y.(2012). A Study of the Predictive Relationship between Online Social Presence and ONLE Interaction. International Journal of Distance Education Technologies, 10(3), 53-66. https://doi.org/10.4018/jdet.2012070104
  34. Tung, F. W., & Deng, Y. S.(2007). Increasing Social Presence of Social Actors in e-Learning Environments: Effects of Dynamic and Static Emoticons on Children. Displays, 28(4), 174-180. https://doi.org/10.1016/j.displa.2007.06.005
  35. Vroom, V. H.(1964). Work and motivation, CA: Jossey-Bass.
  36. Walther, J. B.(1996), Computer-mediated Communication: Impersonal, Interpersonal and Hyperpersonal Interaction. Communication research, 23(1), 3-43. https://doi.org/10.1177/009365096023001001
  37. Weidlich, J., & Bastiaens, T. J.(2017). Explaining Social Presence and the Quality of Online Learning with the SIPS Model. Computers in Human Behavior, 72, 479-487. https://doi.org/10.1016/j.chb.2017.03.016
  38. Zimmerman, B. J., & Pons, M. M.(1986). Development of a Structured Interview for Assessing Student Use of Self-regulated Learning Strategies. American Educational Research Journal, 23(4), 614-628. https://doi.org/10.3102/00028312023004614