Journal of the Korea Academia-Industrial cooperation Society (한국산학기술학회논문지)

The Korea Academia-Industrial cooperation Society (한국산학기술학회)
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Influence of the Emotional Labor on the Job Satisfaction of Geriatric Hospital Nurses: Focused on the Job Stress

요양병원 간호사의 감정노동이 직무만족도에 미치는 영향: 직무스트레스의 매개효과

  • Jung, E-Hwa (Dept. of Nursing, Naju Dongshin University)
  • Received : 2018.08.08
  • Accepted : 2018.11.02
  • Published : 2018.11.30
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Abstract

This thesis examines whether there is a correlation between emotional labor of geriatric hospital nurses and job stress. To accomplish this, a survey was conducted from January 22, 2018 to April 22, 2018, after which data from 256 out of a total of 260 questionnaires were evaluated. Specifically, SPSS 23.0 was used to conduct a hierarchical analysis to verify the meditating effects of job stress under the condition that emotional labor influences job satisfaction. A positive correlation between emotional labor and job stress was observed. In addition, there was a negative correlation between emotional labor and job satisfaction, as well as between job stress and job satisfaction. Finally, job stress partially mediates between emotional labor and job satisfaction. Overall, the results of this thesis provide basic materials that will be useful to development of a strategy for human resource management of geriatric hospital nurses.

본 연구에서는 요양병원 간호사의 감정노동이 직무만족도에 영향을 미칠 때 직무스트레스가 매개하는지를 검증하고자 하였다. 설문조사를 통해 2018년 1월 22일부터 4월 22일까지 총 260부의 자료를 수집하였으며 불성실하게 응답한 설문 4부를 제외한 256부가 분석에 이용되었다. 통계분석에는 SPSS 23.0 프로그램을 이용하였으며 위계적 회귀분석을 적용하여 매개효과를 검증하였다. 연구결과는 다음과 같다. 첫째, 감정노동은 직무스트레스를 정적으로 유의미하게 예측하는 것으로 나타났다. 둘째, 감정노동은 직무만족도를 부적으로 유의미하게 예측하는 것으로 나타났다. 셋째, 직무스트레스는 직무만족도를 부적으로 유의미하게 예측하는 것으로 나타났다. 넷째, 감정노동과 직무만족도 간의 관계를 직무스트레스가 부분 매개하는 것으로 나타났다. 본 연구는 요양병원 간호사의 인력관리 전략 수립에 기초자료를 제공할 수 있다는 점에서 그 의의를 찾아볼 수 있다.

Keywords

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Fig. 1. Research model

Table 1. responsactients statistical characteristic

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Table 2. Technical statistics of major variables

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Table 3. Correlation analysis of major variables

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Table 4. Effects of Emotional Labor on Job Stress

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Table 5. Effects of Emotional Labor on Job Satisfaction

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Table 6. Effects of Job Stress on Job Satisfaction

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Table 7. Mediating Effect Model of Job Satisfaction

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