Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
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The Influence of Emotional Labor of General Hospital Nurses on Turnover Intention: Mediating Effect of Nursing Organizational Culture

종합병원 간호사의 감정노동이 이직의도에 미치는 영향: 간호조직문화의 매개효과

  • Received : 2018.03.22
  • Accepted : 2018.05.20
  • Published : 2018.05.28
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Abstract

The purpose of this study is to understand the mediating effect of nursing organization culture in the process of emotional labor of nurses to turnover intention. The subjects were 363 nurses working at general hospitals at G city and analyzed using SPSS 21.0 from October 17, 2017 to October 31, 2017. As a result of research, relationship-oriented culture and innovation-oriented culture partially mediated the relationship between emotional labor frequency and turnover intention in relation to emotional labor and turnover intention. The results of this study show that the importance of nursing organizational culture to improve the organization's smooth relationship and cohesion can be lowered by creating a positive correlation with desirable emotional expression. Therefore, it is necessary to develop an organizational culture by applying educational programs to reduce the turnover rate of new nurses and career programs for career nurses.

본 연구는 간호사의 감정노동이 이직의도에 미치는 과정에서 간호조직문화의 매개효과를 파악하기 위함이다. 대상자는 G시 소재한 종합병원에 근무하는 간호사 363명으로 2017년 10월 17일부터 10월 31일까지 자료수집 후 SPSS 21.0을 이용하여 분석하였다. 연구결과, 감정노동과 이직의도와의 관계에서 관계지향문화와 혁신지향문화는 감정노동의 빈도와 이직의도와의 관계를 부분 매개하는 것으로 나타났다. 본 연구결과는 바람직한 감정표현으로 긍정적인 상호관계를 조성함으로써 조직의 원활한 관계 및 응집력을 높이기 위한 간호조직문화의 중요함이 이직을 낮출 수 있음을 보여준다. 따라서 추후 신규간호사의 이직률을 줄이기 위한 교육프로그램 및 경력간호사를 위한 경력 별 다양한 교육프로그램을 적용하여 조직문화를 조성해 나가야 할 것이다.

Keywords

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