Journal of Korean Society for Quality Management (품질경영학회지)

Korean Society for Quality Management (한국품질경영학회)
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A Comparative Study among KPI Developing Methods

핵심성과지표 개발 방법 비교연구

  • Chung, Kyu Suk (School of management and accounting, Kangwon National University)
  • Received : 2018.10.05
  • Accepted : 2018.11.28
  • Published : 2018.12.30
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Abstract

Purpose: There are several KPI(key performance indicators) models: BSC(balanced scorecard), IPOO(Input-process-output-outcomes) indicators, QCDP(quality-cost-delivery-productivity) indicators. This paper analyze these models and gives some suggestions to help the effective usage of KPI. Methods: This paper reviews and summarize the criteria to evaluate the PI(performance indicators) through literature review. Evaluation and analysis on the PI factors of the KPI developing models is performed by the criteria. Results: Criteria to evaluate the PI, which can be used to evaluate the goodness of PI is suggested. This paper also proposes some suggestions for the KPI models and their factors for the effective development of PI in the organization. Conclusion: This research will help the managers to develop and select useful PI and KPI for their business and processes.

Keywords

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Figure 1. BSC framework

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Figure 2. SIPOC system and QCDP indicators

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Figure 3. IPO system and IPOO indicators

Table 1. Definition for the criteria for performance indicator

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Table 2. Performance indicator criteria by authors

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Table 3. Grouping of criteria

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Table 4. Evaluation for PI methods by criteria

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Table 5. Suggestion for PI developing methods by situations

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Table 6. Characteristics of PI Models

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References

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