스트레스연구 (Stress)

  • 제26권1호
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  • Pages.1-6
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  • 2018
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  • 1225-665X(pISSN)
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  • 2234-1668(eISSN)
대한스트레스학회 (The Korean Society of Stress Medicine)
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간호사의 감정노동, 사회적 지지와 분노표현 방식이 조직몰입에 미치는 영향

The Effect of Emotional Labor, Social Support and Anger Expression on Nurses' Organizational Commitment

  • 김지은 (강동경희대학교병원 간호부) ;
  • 신성희 (경희대학교 간호과학대학.동서간호학연구) ;
  • 고숙정 (경민대학교 간호학과)
  • Kim, Ji Eun (Department of Nursing, Kyung Hee University Hospital at Gangdong) ;
  • Shin, Sung Hee (College of Nursing Science and East-West Nursing Research Institute, Kyung Hee University) ;
  • Ko, Suk Jeong (Department of Nursing, Kyungmin College)
  • 투고 : 2017.08.07
  • 심사 : 2018.02.07
  • 발행 : 2018.03.30
⟨ 이전 논문 다음 논문 ⟩

초록

본 연구는 간호사의 감정노동, 사회적 지지, 분노표현 방식이 조직몰입에 미치는 영향을 파악하기 위해 서울 소재 대학병원에서 근무하는 간호사 175명을 대상으로 자료를 수집하여 회귀분석을 통해 분석하였다. 연구결과 간호사의 조직몰입에 가장 큰 영향을 미치는 요인은 상사의 지지였으며, 감정노동, 동료의 지지 순으로 나타났다. 따라서 병원 간호사의 조직몰입을 높이기 위해서는 간호사들이 어려운 문제에 부딪쳤을 때 문제를 파악하여 해결할 수 있도록 상사의 지지가 가장 필요하고, 간호사의 감정노동에 대한 구체적인 중재와 개입을 통해 간호사들의 감정노동을 줄이고 감정노동 해소를 위한 중재가 필요하다. 또한 동료의 지지를 증가시키기 위해서 동료 간의 원활한 커뮤니케이션을 위한 다양한 병원 내 프로그램이 운영되어야 한다.

Background: This study was conducted to identify the effects of emotional labor, social support, anger expression on nurses' organizational commitment. Methods: The participants were 175 nurses working at one university hospital. Data were collected from January 26th to February 2nd in 2015 and were analyzed with Multiple Regression Analysis. Results: The most influential factor on nurse's organizational commitment was supervisor's support (${\beta}=.40$) followed by emotional labor (${\beta}=-.24$) and peer's support (${\beta}=.15$), which together explained their organizational commitment up to 35.0% (F=16.36, p<.001). Conclusions: Through this study result, the factors influencing nurse's organizational commitment were supervisor's support, emotional labor, and peer support, among which supervisor's support was the most influential factor. The results of the study improve nurse's organizational commitment, supervisor's support is needed for nurses to understand and solve problems that they encounter.

키워드

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피인용 문헌

  1. 종합병원 간호사의 감정노동과 회복 탄력성이 조직몰입에 미치는 영향 vol.11, pp.7, 2018, https://doi.org/10.22156/cs4smb.2021.11.07.039