Journal of Korea Society of Industrial Information Systems (한국산업정보학회논문지)

Korea Society of Industrial Information Systems (한국산업정보학회)
권호 표지
DOI QR코드

DOI QR Code

The Effect of ERP System Quality on the System Use Satisfaction and on Individual and Organizational Performance

ERP시스템 품질이 시스템 사용만족도와 개인 및 조직성과에 미치는 영향

  • 이정은 (동의대학교 경영학부 회계학전공)
  • Received : 2018.04.26
  • Accepted : 2018.05.21
  • Published : 2018.08.31
Download PDF
⟨ Previous Next ⟩

Abstract

The objective of this study is to investigate the effect of ERP system quality factors on the system use satisfaction and on personal and organizational performances. For achieving this objective, we investigated the interrelationship among quality factors, use satisfaction and business performance in the companies which operate the ERP system using questionnaires, whereas many previous studies focused on general quality factors such as the relationship between system quality and use satisfaction on organizational performance. The difference between our study and previous studies is that we classified the information system quality into three categories (system quality, information quality, and service quality) before analyzing the respective relationship among three identified variables (use satisfaction, individual performance and organization performance). The result of this study proved that the system quality, information quality, and service quality considered as the ERP system quality factors have a positive effect on user satisfaction level, respectively.

본 연구의 목적은 ERP시스템의 품질요인이 시스템 사용만족도와 개인 및 조직성과에 어떠한 영향을 미치는가를 실증적으로 조사 및 분석하였다. 기존 선행연구들이 시스템의 품질요인에 초점을 맞추고 연구한 반면, 본 연구는 설문지를 사용하여 ERP시스템을 채택한 기업에 있어서 품질요인과 사용만족도 및 기업성과간의 상호관련성을 조사 연구하였다. 특히 기존의 연구들은 시스템품질과 사용만족도 또는 조직성과간의 관련성 연구가 주류를 이루고 있는데 본 연구에서는 정보시스템품질을 시스템품질, 정보품질, 서비스품질 3가지로 분류하고 사용만족도 및 성과도 개인성과와 조직성과로 구분하여 각각의 관련성을 연구하였다는 데 의의가 있다. 연구결과는 다음과 같다. 첫째, ERP시스템의 품질요인의 시스템품질, 정보품질, 서비스품질이 각각 사용자만족도에 유의한 수준에서 정(+)의 영향을 미치는 것으로 확인되었다. 둘째, 시스템 사용만족도가 개인성과와 조직성과에 각각 유의한 수준에서 정(+)의 영향을 미치는 것으로 확인되었다. 또한, 수정지수를 이용한 수정모형에서 얻은 추가 가설인 ERP시스템의 서비스품질이 개인성과 및 조직성과에 각각 유의한 수준에서 정(+)의 영향을 미치는 것으로 확인되었다.

Keywords

References

  1. Kim, Y. R., "SAP ERP System Data Input Interface Design Analysis and New Implementation Approach Proposal," Journal of the Korea Industrial Information Systems Research, Vol. 22, No. 6, pp. 61-69, 2017. https://doi.org/10.9723/JKSIIS.2017.22.6.061
  2. Lee, H. J., "A Study on the Effect of Quality Factors of Accounting Information System on Management Performance," Graduate School of Hanbat National University, 2013.
  3. Lim, K. C. and Kim, Y. S., "The Relationship between User Participation and ERP Quality in ERP Implementation -Moderating Effect of Gender and Tenure-," Korean Journal of Accounting Research, Vol. 11, No. 1, pp. 209-232, 2006.
  4. Choi, M. G., Kim, K. J., Hwang, W. J. and Kim, B. G., "A Study on the Quality of ERP System Affecting Satisfaction and Job Performance," Journal of the Korea Information Systems Research, Vol. 16, No. 3, pp. 89-99, 2011. https://doi.org/10.9723/jksiis.2011.16.3.089
  5. Sung, B. C., "Empirical Study on the Effects of Quality Factors of ERP System on Organizational Performance," Korea International Accounting Review, Vol. 16, pp. 157-180, 2006.
  6. Jang, M. B. and Jeong, H. Y., “A Study on the Effect of Information Quality on the Usage of ERP System,” Journal of the Korea Society of Computer and Information, Vol. 12, No. 6, pp. 279-286, 2007.
  7. Cheon, D. H. and Hong, K. W., "The Effects of ERP Quality on User Satisfaction, Usage and Performance, -Applying D & M model-," Journal of Hotel and Resort, Vol. 12, No. 1, pp. 315-332, 2013.
  8. DeLone, W. H. and McLean, E. R., "Information System Success: A Ten-Year Update," Journal of Management Information Systems, Vol. 19, No. 4, pp. 9-30, 2003. https://doi.org/10.1080/07421222.2003.11045748
  9. Choi, M. G., Kim, K. J., Hwang, W. J. and Kim, B. G., "A Study on the Quality of ERP System Affecting Satisfaction and Job Performance," Journal of the Korea Industrial Information Systems Research, Vol. 16, No. 3, pp. 89-99. 2011. https://doi.org/10.9723/jksiis.2011.16.3.089
  10. Lee, J. E., "Study on the Effect of the Quality of Accounting Information System on User's Satisfaction and Information Performance," The e-Business Studies, Vol. 18, No. 2, pp. 63-74, 2017. https://doi.org/10.20462/TeBS.2017.04.18.2.63
  11. Yeo, I. S., " The Effects of ERP System Quality on End User's Satisfaction," Review of Eurasian Studies, Vol. 4, No. 1, pp. 1-21, 2007.
  12. Yeom, C. Y. and Kim, S. B., "The Method for Quality Measurement of ERP System about the Construction Sector," Journal of the Korea Academia-Industrial Cooperation Society, Vol. 10, No. 8, pp. 2044-2054, 2009. https://doi.org/10.5762/KAIS.2009.10.8.2044
  13. Lee, J. H., "The Impact of EDP Internal Controls the Perceived Usefulness of Accounting Information Systems," Graduate School of Kyung Hee University, 1994.
  14. Lee, S. Y., "A Study of the ERP System Quality Affecting the Performance of Information System," Department of Accounting, Graduate School of Won Kwang University, 2003.
  15. Han, S. U., "A Study on Service Quality Determining Factors for IT Service Desk and Customer Satisfactions," Department of Knowledge Management, Graduate School of Soong Sil University, 2009.
  16. Lee, J. O., Lim, J. H. and Jung, C. H., "A Study on the Success Model of ERP System from the End Users' Perspective: Focused on K Public Corporation," Journal of the Korea Academia-Industrial cooperation Society, Vol. 13, No. 4, pp. 35-55, 2008.
  17. Seo, B. W., "A Study for the Effect of Management Strategy and Accounting Information System Compatibility on Firm Performance," Department of Business Management, Graduate School of Chong Ju University, 2011.

Cited by

  1. 전산회계 수업 영향요인이 학습성과에 미치는 영향에 관한 연구 vol.25, pp.2, 2018, https://doi.org/10.9723/jksiis.2020.25.2.087