The Journal of the Korea institute of electronic communication sciences (한국전자통신학회논문지)

Korea Institute of Electronic Communication Science (한국전자통신학회)
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The Non-face-to-face Smart Mailbox System Based on ICT

ICT 기반 비대면 스마트 우편함 교부기

  • 이우 (순천대학교 컴퓨터과학과) ;
  • 권준아 (순천대학교 컴퓨터과학과) ;
  • 김원중 (순천대학교 컴퓨터공학과)
  • Received : 2019.10.28
  • Accepted : 2019.12.15
  • Published : 2019.12.31
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Abstract

With the change of times, the postal service environment and the customer's service needs are changing greatly. In this paper, we researched to improve inefficient service for registered mail by using ICT technology. ICT-based non-face-to-face smart mailbox system can deliver mail efficiently and improve customer satisfaction. In addition, it is expected that it will be able to reduce the work intensity of the mailman delivery of mail and greatly improve the working environment of the on-site deliverymen.

시대의 변화와 함께 우편서비스 환경과 고객의 서비스 요구는 크게 변화하고 있다. 본 논문에서는 ICT 기술을 활용하여 등기우편물에 대한 비효율적인 서비스를 개선하기 위한 연구를 진행하였다. ICT 기반 스마트 우편함 시스템은 우편물을 효율적으로 배송하고, 고객의 만족도를 향상시킬 수 있다. 또한, 집배원들의 우편물 배달에 대한 업무강도를 경감시켜고, 현장 집배원들의 근로환경의 개선에도 크게 도움을 줄 수 있을 것으로 기대된다.

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References

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