Journal of the Korean Society for Library and Information Science (한국문헌정보학회지)

Korean Society For Library And Information Science (한국문헌정보학회)
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A Study on Development of Guidelines for Libraries Serving Older Adults: Initial Findings from Active Older Adults of Urban Libraries

고령자 대상 도서관 서비스 가이드라인 개발 연구 - 도시 지역의 활동적인 이용자를 중심으로 -

  • 김소영 (이화여자대학교 이화사회과학원) ;
  • 차미경 (이화여자대학교 사회과학대학 문헌정보학과) ;
  • 김종희 (유타대학교)
  • Received : 2019.01.28
  • Accepted : 2019.02.20
  • Published : 2019.02.28
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Abstract

The purpose of this study was to figure out requirements and considerations of guidelines for libraries serving active older adults in Korea. The research data were collected by examining domestic laws and policies, foreign library guidelines and service practices. Two focus group interviews were also conducted with 10 librarians of Seoul metropolitan area. The research findings were the following: Specific guidelines should be set up including sections of information resources, human resources, facilities, service & programs, and promotion & marketing. The guideline should also include not only solutions for improving digital literacy of old adults but solving librarians' difficulties with serving old adults.

본 연구는 도서관의 고령자서비스 가이드라인 수립에 필요한 내용과 고려사항을 도출하는 것을 목적으로 하였다. 이를 위해 고령자 서비스 관련 국내 법 정책 및 국외 가이드라인과 사례를 조사 분석하고, 수도권 사서 10명을 대상으로 포커스그룹인터뷰를 실시하였다. 연구 결과 고령자서비스 가이드라인에는 정보자원, 인적자원, 시설 및 설비, 서비스 및 프로그램, 홍보 및 마케팅의 영역에 따라 세부 지침을 두고, 고령자의 디지털 리터러시를 향상하고 사서가 고령자 응대에서 느끼는 어려움을 해결할 수 있는 방안이 포함되어야 하는 것으로 나타났다.

Keywords

<표 1> 국내 법의 고령자 관련 연령 기준

MHJBB6_2019_v53n1_133_t0001.png 이미지

<표 2> 미국 ALA, RUSA 2017년 가이드라인의 주요 내용

MHJBB6_2019_v53n1_133_t0002.png 이미지

<표 3> 고령자 대상 도서관 서비스 관련 국외 가이드라인

MHJBB6_2019_v53n1_133_t0003.png 이미지

<표 4> 국외 도서관의 고령자서비스

MHJBB6_2019_v53n1_133_t0004.png 이미지

<표 5> 사서 포커스그룹인터뷰 분석 결과

MHJBB6_2019_v53n1_133_t0005.png 이미지

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