Journal of the Korea Academia-Industrial cooperation Society (한국산학기술학회논문지)

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The Effects of Supervisor's Abusive Behavior on Job Exhaustion and Organizational Effectiveness of Nurses.

상사의 비인격적 행동이 간호사의 직무소진과 조직유효성에 미치는 영향

  • Kang, Cheon-Kook (Department of Health Administration, Baekseok Culture University)
  • 강천국 (백석문화대학교 보건행정과)
  • Received : 2018.10.17
  • Accepted : 2019.03.08
  • Published : 2019.03.31
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Abstract

This study examined the effects of non - personality behavior of supervisors on the job exhaustion and organizational effectiveness of nurses. A survey in the form of a questionnaire was completed by 250 nurses working at three general hospitals located in Seoul and Gyeonggi from September 20 to October 31, 2014. The collected data were analyzed by frequency analysis, factor analysis, correlation, and linear regression analysis using the SPSS program. The results of the analysis were as follows. First, the effects of the non-personality behavior of supervisors on the job exhaustion of nurses were statistically significant. Second, the effects of non-personality behavior of supervisors on the organizational effectiveness of nurses were statistically significant in job satisfaction, organizational commitment, and organizational citizenship behavior. Third, the effects of job exhaustion on organizational effectiveness of nurses was statistically significant for job satisfaction, job exhaustion, and organizational citizenship behavior. Because the non-personality behavior of a supervisor can have a negative effect on the exhaustion of a nurse's job and the organizational effectiveness, there should be a wide range of human resources and effective task allocations in a hospital to reduce job burnout and increase job satisfaction. In addition, it is necessary for the boss to develop desirable leadership education, appropriate modeling, and reduce their negative influence in the workplace.

본 연구는 상사의 비인격적 행동이 간호사의 직무소진과 조직유효성에 미치는 영향을 분석하기 위하여 2014년 9월 20일부터 10월 31일까지 서울, 경기, 경북지역에 위치한 종합병원 3곳에 근무하는 간호사 250명을 대상으로 설문조사를 실시하였다. 수집된 자료는 SPSS 프로그램을 이용하여 빈도분석, 요인분석, 상관관계, 선형회귀분석을 실시하였다. 분석결과는 다음과 같다. 첫째, 상사의 비인격적 행동이 간호사의 직무소진에 미치는 영향은 통계적으로 유의미한 것으로 나타났다. 둘째, 상사의 비인격적 행동이 간호사의 조직유효성에 미치는 영향은 직무만족, 조직몰입, 조직시민행동 모두 통계적으로 유의미한 것으로 나타났고, 셋째, 직무소진이 간호사의 조직유효성에 미치는 영향은 직무만족, 직무소진, 조직시민행동에 통계적으로 유의미한 것으로 나타났다. 상사의 비인격적 행동이 간호사의 직무소진 및 조직유효성에 부정적인 영향을 미칠 수 있기 때문에 병원에서 간호사들이 차지하는 인력 및 업무가 광범위하기 때문에 조직차원에서 상사의 비인격적 행동을 줄일 수 있는 방안을 마련하여 간호사들의 직무소진을 줄이고 직무만족을 높일 수 있도록 하여야 할 것이다. 또한 직장 상사가 갖추어야 할 바람직한 리더십 교육 및 모델을 개발하여 부정적인 영향을 최소화하여야 할 것이다.

Keywords

Table 1. General characteristics of survey subjects

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Table 2. Verification of validity and reliability of boss's non-personality behavior

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Table 3. Verification of the validity and reliability of job exhaustion

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Table 4. Validation of organization validity and reliability

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Table 5. Technical Statistics and Correlation Verification

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Table 6. The effect of non-personal behavior of supervisor on job exhaustion

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Table 7. The effect of non-personal behavior of supervisor on job satisfaction, organizational commitment, and organizational citizenship behavior

SHGSCZ_2019_v20n3_438_t0007.png 이미지

Table 8. Effects of job exhaustion on job satisfaction

SHGSCZ_2019_v20n3_438_t0008.png 이미지

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