Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
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The Impact of CSV on Brand Image and Consumers' Behavioral Intentions: Focussing on CSV Intentionality and Company -Consumer Identification

기업의 CSV활동이 브랜드 이미지와 소비자행동의도에 미치는 영향 : CSV의도성과 기업 -소비자 동일시를 중심으로

  • 황윤환 (대전대학교 융합컨설팅학과) ;
  • 서영욱 (대전대학교 융합컨설팅학과)
  • Received : 2019.07.10
  • Accepted : 2019.09.20
  • Published : 2019.09.28
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Abstract

This study examined the causal relationship between CSV and brand image and consumers' behavioral intentions by structural equation model using psychological variables such as CSV intentionality and company-consumer identification. 198 questionnaires were used to test 8 hypotheses using Smart PLS 2.0. Results are as follows: First, two hypotheses were rejected that CSV had a negative effect on CSV intentionality and CSV intentionality had a negative effect on brand image. Second, CSV has a positive effect on company-consumer identification and company-consumer identification has a positive effect on brand image, purchase intention, and willingness to pay. This study suggests the necessity of enhancing customer participation and communication for the company to establish CSV strategies.

융복합시대 통신기업이 디지털격차를 해소하려는 공유가치창출활동(CSV)에 대해 본 연구는 CSV가 브랜드 이미지, 소비자행동의도에 미치는 인과관계를 CSV의도성과 기업-소비자 동일시라는 심리적 변수를 통해서 구조방정식 모형으로 확인해 보고자 하였다. 이를 위해 KT CSV활동에 참여하고 있는 시니어를 대상으로 설문조사를 실시하여 얻은 198부의 설문지를 Smart PLS 2.0을 사용하여 분석하였다. 분석결과 CSV는 CSV의도성에 부(-)의 영향을 미치고, CSV의도성은 브랜드 이미지에 부(-)의 영향을 미친다는 두 가지 가설은 기각되었다. 반면 CSV는 기업-소비자동일시에 긍정적인 영향을 미치고, 기업-소비자 동일시는 브랜드 이미지와 구매의도, 지불의사에 긍정적 영향을 미치는 것으로 확인되었다. 이로써 통신기업의 CSV가 소비자행동의도에 미치는 인과관계를 실증하였고, CSV실행전략을 수립하려는 기업들에게 CSV성과를 높이기 위한 소비자 참여와 커뮤니케이션 강화의 필요성을 제시하였다. 향후에는 융복합 솔루션을 적용한 CSV연구에 기업이미지와 브랜드 이미지 비교 연구로 확대할 필요가 있겠다.

Keywords

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