Journal of the Korean BIBLIA Society for library and Information Science (한국비블리아학회지)

Korean Biblia Society for Library and Information Science (한국비블리아학회)
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A Study on User Satisfaction and Demand Survey of Libraries in Hospitals

병원 내 도서관의 이용자 만족도 및 수요조사에 관한 연구

  • Received : 2019.08.20
  • Accepted : 2019.09.24
  • Published : 2019.09.30
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Abstract

In this study, to improve the satisfaction of library users in the hospital and to examine how to activate the library in the future, the satisfaction of library, facilities and environment, staff, service, We conducted a demand survey and searched for the operation plan of the library that satisfied the user. As a result, in order to revitalize the library in the hospital, first, in the case of the collection, it is necessary to expand the number of collections of various topics with the latest contents. Second, it is urgent to expand the number of library staff in the hospital. In addition, it is necessary to improve communication expertise based on medical expertise and ability to respond quickly to user requests. Third, it is necessary to expand the size of library and convenience facilities in the hospital by facilities and environment. Fourth, in case of service, it is necessary to improve service quality and provide various services. Experts should provide subject search service, medical information source service, general health information service (patient and carer) according to the user. Finally, in the case of programs, it is necessary to expand the infrastructure for program operation, to diversify the targets, and to extend the program continuity.

본 연구는 병원 내 도서관 이용자의 만족도를 제고시키고 향후 병원 내 도서관의 활성화 방안을 고찰하기 위해, 이용자와 비이용자를 대상으로 장서, 시설 및 환경, 직원, 서비스, 프로그램 등의 만족도 및 수요도를 조사하여, 이용자가 만족하는 도서관의 운영 방안을 모색하고자 하였다. 그 결과, 병원 내 도서관 활성화 방안으로 첫째, 최신성을 갖춘 다양한 주제의 장서 수 확대가 필요하다. 둘째, 병원 내 도서관의 직원 수확대가 시급하며, 이와 함께 의학 전문 지식 기반 의사소통 능력 향상 및 이용자 요구에 대한 신속한 대응 능력이 필요하다. 셋째, 시설 및 환경으로 병원 내 도서관 규모 확대와 편의시설 확대가 필요하다. 넷째, 서비스 질 향상과 다양한 서비스 제공이 필요하며, 이용자 대상에 따라 전문가는 주제검색서비스, 의학관련 정보원 제공 서비스를, 일반인(환자 및 보호자 등) 건강정보서비스 등을 제공해야 한다. 마지막으로 프로그램 운영을 위한 인프라 확대와 대상의 다양화, 프로그램 지속성 등이 확보되어야 한다.

Keywords

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