Journal of the Korea Academia-Industrial cooperation Society (한국산학기술학회논문지)

The Korea Academia-Industrial cooperation Society (한국산학기술학회)
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The Effects of Organizational Conflict, Job Stress, and Emotional Burn-out on Job Satisfaction of Administrative Staff of National University Hospitals

국립대학교병원 행정직원의 조직갈등, 직무스트레스 및 정서적 소진이 직무만족도에 미치는 영향

  • Kim, Jong-Pil (Department of Public Health, Graduate School of Chungnam National University)
  • 김종필 (충남대학교 대학원 보건학과)
  • Received : 2019.08.19
  • Accepted : 2020.01.03
  • Published : 2020.01.31
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Abstract

This study examined the effects of organizational conflicts, job stress, and emotional burn-out on the job satisfaction among the administrative staff working at national university hospitals. The 384 administrative staff from 10 national university hospitals were surveyed from July 10 to August 20, 2018, using structured self-administered questionnaires. As a result, the average score of job satisfaction was a significantly lower in the groups with higher scores of organizational conflicts (p<0.001), higher scores of job stress (p<0.001) and higher scores of emotional burn-out (p<0.001). Regarding the correlation of job satisfaction with organizational conflicts, job stress and emotional burn-out, the score of job satisfaction was negatively correlated with organizational conflicts, job stress and emotional burn-out. The above study results suggest that job satisfaction was significantly related to organizational conflicts, job stress, and emotional burn-out. In particular, job satisfaction was influenced more by organizational conflict than job stress and burn-out.

본 연구는 국립대학교병원 행정직원들의 직무만족도 수준을 알아보고, 조직갈등, 직무스트레스 및 정서적 소진이 직무만족도에 미치는 영향을 규명하고자 시도하였다. 조사대상은 전국 10개 국립대학교병원에 근무하고 있는 행정직원 384명으로 하였으며, 자료 수집은 2018년 7월 10일부터 8월 20일까지의 기간 동안에 구조화된 무기명 자기기입식 설문지를 이용한 설문조사에 의하였다. 연구결과, 조사대상자의 직무만족도 평균 점수는 조직갈등(p<0.001), 직무스트레스(p<0.001) 및 정서적 소진 점수가 높은 군일수록(p<0.001) 유의하게 낮았다. 조사대상자의 직무만족도는 조직갈등, 직무스트레스 및 정서적 소진과 유의한 음의 상관관계를 보였다. 공분산 구조분석 결과, 조직 갈등은 직무스트레스나 정서적 소진보다 직무만족도에 더 큰 영향을 미쳤으며, 조직갈등, 직무스트레스 및 정서적 소진이 높을수록 직무만족도가 낮아지는 것으로 나타났다. 위와 같은 연구결과는 국립대학교병원 행정직원들의 직무만족도는 조직갈등, 직무스트레스 및 정서적 소진과 유의한 관련성이 있음을 시사하고 있으며, 특히, 조직갈등은 직무스트레스나 정서적 소진보다 직무만족도에 더 큰 영향을 주고 있음을 시사하고 있다.

Keywords

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