Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
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The Impact of the Work-Life Balance (WLB) of Flight Attendants on Organizational Commitment, Subjective Career Success, and Turnover Intention

항공사 객실승무원의 일-삶 균형(WLB)이 조직몰입, 주관적 경력성공, 이직의도에 미치는 영향

  • Park, HyeYoung (Department of Airline Service, Korea National University of Transportation) ;
  • Kim, Hyosun (Department of Education, Sangmyung University)
  • 박혜영 (한국교통대학교 항공서비스학과) ;
  • 김효선 (상명대학교 교육학과)
  • Received : 2020.03.13
  • Accepted : 2020.04.20
  • Published : 2020.04.28
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Abstract

The purpose of the study is to identify the structural equation modeling among work-life balance(WLB), organizational commitment, subjective career success, and turnover intentions. The study data came from 199 respondents, as flight attendants working for large domestic airlines. The research tested structural equation modeling by utilizing the SPSS20.0 and AMOS20.0 statistical program. As the results, the study found that WLB would have a negative impact on organizational immersion, and secondly, the hypothesis that WLB has a positive impact on the subjective career success of the flight attendants. Third, the hypothesis that the organization immersion of the flight attendants would have a positive impact on subjective career success, and fourth, the hypothesis that organizational immersion has a negative impact on the turnover. However, fifth, the hypothesis that subjective career success would have a negative impact on turnover was dismissed. Finally, the hypothesis that WLB would have a positive impact on turnover was adopted. Based on the results of this analysis, the research presents highly significant theoretical and practical implications.

본 연구의 목적은 국내 대형항공사에 근무하고 있는 객실승무원을 대상으로 일-삶 균형(WLB)이 조직몰입, 주관적 경력성공, 이직의도에 미치는 영향을 알아보고 변수들 간의 구조적 관계를 규명하는 데 있다. 연구방법은 유효표본 199명을 대상으로 SPSS 20.0과 AMOS 20.0통계프로그램을 활용하여 타당성 등을 파악하기 위하여 확인적 요인분석을 하였고 제시된 연구가설을 검증하기 위하여 경로분석을 실시하였다. 분석결과, 첫째, WLB가 조직몰입에 부정적인 영향을 미칠 것이라는 가설은 채택되었고, 둘째, WLB가 객실승무원들의 주관적 경력성공에 긍정적인 영향을 미친다는 가설도 채택되었다. 셋째, 승무원들의 조직몰입이 주관적 경력성공에 긍정적인 영향을 줄 것이라는 가설도 채택되었으며, 넷째, 조직몰입은 이직의도에 부정적인 영향을 미친다는 가설도 채택되었다. 하지만, 다섯째, 주관적 경력성공이 이직의도에 부정적인 영향을 줄 것이라는 가설은 기각되었다. 마지막으로 WLB가 이직의도에 긍정적인 영향을 줄 것이라는 가설은 채택되었다. 이러한 분석결과를 바탕으로 하여 본 연구가 갖는 이론적, 실무적 시사점을 제시하였다.

Keywords

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