Korean Journal of Occupational Health Nursing (한국직업건강간호학회지)

Korean Academic Society of Occupational Health Nursing (한국직업건강간호학회)
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Effects of Emotional Labor and Communication Competence on Geriatric Nursing-related Stress in Nurses Caring for Older Patients

노인 환자를 돌보는 간호사가 경험하는 감정노동과 의사소통능력이 노인간호 스트레스에 미치는 영향

  • Nam, Hye Ri (Department of Nursing, Catholic Sangji College) ;
  • Lee, Eun Ja (Department of Nursing, Songgok University) ;
  • Heo, Ha Song (Department of Nursing, Catholic Sangji College)
  • 남혜리 (가톨릭상지대학교 간호학과) ;
  • 이은자 (송곡대학교 간호학과) ;
  • 허하송 (가톨릭상지대학교 간호학과)
  • Received : 2019.05.30
  • Accepted : 2019.11.27
  • Published : 2020.02.28
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Abstract

Purpose: The purpose of this study was to investigate the effects of emotional labor and communication competence on geriatric nursing in nurses-related stress in nurses caring for older patients. Methods: The sample consisted of 147 general hospital nurses. Data were analyzed through the SPSS/WIN 21.0 program using descriptive statistics, t-test, ANOVA, Pearson's correlation coefficients, and multiple regression. Results: The factors of emotional labor (β=.38, p<.001)and positive communication competence (β=-.20, p=.021) had the greatest influence on the level of stress related to geriatric nursing in nurses caring for older patients. The total explanatory power was 20.3%. Conclusion: It was found that emotional labor and communication competence were influencing factors in the stress related to geriatric nursing. Therefore, to improve nurses' stress related to geriatric nursing, strategies to manage the emotional labor, and to strengthen and develop positive communication competence need to be developed.

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References

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