Journal of Korean Society for Quality Management (품질경영학회지)

Korean Society for Quality Management (한국품질경영학회)
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A Study on Improvement of Organizational Culture of the Members of Manufacturing and Service industry Quality Control : Focused on Mediation Effect of Job Satisfaction

제조업과 서비스업 품질관리 종사원들의 조직문화 개선에 관한 연구 : 직무만족의 매개변수를 중심으로

  • Lee, Chul Woo (Department of Business Administration, Yeung Nam University) ;
  • Shin, Yong Ho (Department of Business Administration, Yeung Nam University) ;
  • Shang, Meng (Department of Business Administration, Yeung Nam University) ;
  • Ryu, Young Shin (Department of Business Administration, Yeung Nam University)
  • 이철우 (영남대학교 경영학과) ;
  • 신용호 (영남대학교 경영학과) ;
  • 상맹 (영남대학교 경영연구소) ;
  • 류영신 (영남대학교 사회교육원)
  • Received : 2019.07.23
  • Accepted : 2020.01.07
  • Published : 2020.03.31
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Abstract

Purpose: Targeting the members of manufacturing and Service industry Quality Control team this study is going is to carry out research about whether the outcome of OCB(Organizational Citizenship Behaviors) and organization can be brought about by organizational culture that is suitable for them. this study tries to identify the direct･indirect causal relationship between these variables and OCB by selecting organizational culture as a leading variable and job satisfaction as a parameter. Methods: SPSS 22.0 was used for data analysis and AMOS 18.0 statistical program for structural equation model analysis. For the descriptive statistics this study verified reliability analysis, feasibility analysis, structural equation model analysis, research hypothesis, and mediating effects. Results: As a result of path analysis estimating the regression coefficients for the linear structure analysis of the correlations between variables for the hypothesis verification, the rational culture among the organizational culture types of the manufacturing Quality Control team showed a positive (+) effect on the job satisfaction, and hierarchical culture has negative(-) effect on job satisfaction. Conclusion: This study suggested that the composition and friendly behavior of desirable organizational culture has a very close relationship in connection between job satisfaction and OCB by examining the causal relationship between OCB for improvement activities for organizational culture by establishing the organizational culture and job satisfaction of the manufacturing Quality Control team.

Keywords

References

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