Journal of Korean Library and Information Science Society (한국도서관정보학회지)

Korean Library and Information Science Society (한국도서관정보학회)
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A Study of the Use of SNS for the Activation of School Library Marketing

SNS를 활용한 학교도서관 마케팅 활성화 방안 연구

  • 임정훈 (공주대학교 문헌정보교육학과)
  • Received : 2020.02.17
  • Accepted : 2020.03.13
  • Published : 2020.03.31
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Abstract

This paper aims to propose ways to promote SNS marketing at school library sites with case study analyses in school libraries. To this end, in-depth interview was conducted with 10 Teacher Librarians who had used SNS in library operation and an in analysis was made of the operation status, motives and objectives, strategies and performances of the school library's SNS marketing. According to the study, most Teacher Librarians were found to be using SNS such as Facebook, Instagram, Kakao Plus Friends and so on in an attempt to improve accessibility and utilization of the library resources first. Not only that, they used SNS for the purpose of communicating with users while increasing the number of visitors and identifying the needs of users. The messages provided through SNS are information on school libraries and their reading programs, and the target market mainly involved their students. Based on the above research results, measures to promote SNS in school libraries were discussed, including the need for marketing consultative bodies, expansion of SNS targets, and enhancement of expertise in SNS.

본 연구는 학교도서관의 SNS 마케팅 활용사례를 분석하여, 학교도서관 현장에 SNS 마케팅 활성화 방안을 제안하는 데 목적이 있다. 이를 위해 SNS를 학교도서관 마케팅에 활용하는 사서교사 10명과 심층면담을 실시하였고, 학교도서관 SNS 마케팅 운영 현황, 계기 및 목적, 전략, 성과를 분석하였다. 연구 결과, 사서교사들은 페이스북, 인스타그램, 카카오 플러스 친구 등의 SNS 서비스를 이용하는 것으로 조사되었다. 대부분 학교도서관 활성화를 고민하는 과정에서 SNS를 활용하게 된 것으로 나타났으며, 방문자 증가, 이용자의 요구 파악 등 학교도서관 활용 증대 및 이용자와 소통을 목적으로 SNS를 이용하는 것으로 확인되었다. SNS를 통해 제공되는 메시지는 학교도서관 이용안내, 독서 프로그램 홍보 등이며, 마케팅의 대상은 주로 학생으로 파악되었다. 이상의 연구 결과를 토대로 마케팅 협의체의 필요성, SNS 마케팅 대상의 확장, SNS 활용에 대한 전문성 신장 등 학교도서관 SNS 마케팅 활성화 방안을 제안하였다.

Keywords

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