The Journal of the Korea Contents Association (한국콘텐츠학회논문지)

The Korea Contents Association (한국콘텐츠학회)
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Developing a Measurement Tool for Student Satisfaction in Higher Education

대학교육 학생만족도 측정도구 개발 연구

  • 민상희 (서울대학교 보건대학원 보건학과 연구생) ;
  • 손애리 (삼육대학교 보건관리학과 교수) ;
  • 장사랑 (삼육대학교 보건관리학과 연구원)
  • Received : 2020.08.19
  • Accepted : 2020.10.14
  • Published : 2020.10.28
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Abstract

This study identified essential areas of student satisfaction by presenting questions concerning each educational area. The measurement tool of this study was developed based on a literature review, and its validity and reliability were verified through qualitative research and exploratory and confirmatory factor analysis. To measure student satisfaction in university, we developed a tool comprising seven areas: curriculum and instruction; student advising, educational environment, student support, campus life, university image, and administrative services. A total of 54 questions were prepared, and 7 factors were derived. Cronbach's alpha was 0.970 for all questions and ranged from 0.70 to 0.93 for each factor. The results of the confirmatory factor analysis were GFI 0.830, CFI 0.916, TLI 0.910, RMR 0.047, and RMSEA 0.047, which confirmed the suitability of the research model. Moreover, the convergent validity showed that the questions in this tool consistently described the component areas. Therefore, the research tools developed in this study were found to be suitable for measuring student satisfaction.

본 연구 목적은 대학교육의 학생만족도 영역에 대한 질문을 개발함으로써 학생 만족의 필수 영역을 밝히는 데 있다. 이를 위해 선행연구 검토, 교육수요자 FGI, 교육측정 전문가 자문을 거쳐 개발된 56문항에 대해서 S대학교 재학생 547명을 대상으로 온라인조사를 실시하였다. 개발 도구에 대한 요인분석을 통해 개발영역과 문항의 타당도와 신뢰도를 검증하였다. 대학의 학생만족도를 측정하기 위해 교과 과정 및 수업, 학생 지도, 교육 환경, 학생 지원, 대학생활, 학교이미지, 행정서비스 총 7개 영역과 54개의 문항이 도출되었다. 측정도구의 신뢰도 검증을 위해 Crombach' α 이용한 결과, 전체문항에 대해서는 0.970, 요인별로는 0.70~0.93으로 나타났다. 확인적 요인분석 결과 GFI 0.830, CFI 0.916, TLI 0.910, RMR 0.047, RMSEA 0.047로 연구 모델의 적합도가 양호하였다. 집중타당성 검증 결과, 개발된 문항들이 도구의 구성 영역을 일관되게 설명하고 있음을 입증하였다. 본 연구에서 개발된 대학교육 학생만족도 측정도구는 학생만족도 측정에 적합한 것으로 나타났다.

Keywords

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