Journal of the Korean BIBLIA Society for library and Information Science (한국비블리아학회지)

Korean Biblia Society for Library and Information Science (한국비블리아학회)
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A Study of Public Library Untact Service Operation Way Based on a User Perception Survey

이용자 인식조사를 기반으로 한 공공도서관 비대면 서비스 운영 방향에 관한 연구

  • Received : 2021.11.22
  • Accepted : 2021.12.08
  • Published : 2021.12.30
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Abstract

Libraries are experiencing numerous modifications to multifunctional spaces in response to the declaration of WHO pandemic. Most libraries throughout the globe have reported their closures, including national libraries in every country, and most established facing services have been transformed to untact services. However, the breadth of the service varies by local autonomous entity and library, making it difficult for librarians to act according to their conviction, and also users are feeling inconvenienced. As a result, this study used a user perception survey to determine the extent of non-face-to-face services in the library and to suggest the direction of operation of non-face-to-face services in a pandemic condition. To that purpose, beginning February 12, 2020, an online survey of library customers in 37 public libraries was performed for about three weeks, and the 117 replies were examined using the SPSS statistics tool to perform frequency analysis, regression analysis, correlation analysis, and reliability analysis. By the survey and data survey results, it was recommended that library services be re-established in the direction of non-face-to-face library service operation, that library non-face-to-face services be expanded, that user education be conducted, that non-face-to-face services be promoted, and that user opinions be collected.

WHO에서 팬데믹을 선포하면서 다중이용시설인 도서관 역시 여러 변화를 맞이하고 있다. 전 세계적으로 각국의 국립도서관을 비롯한 대다수의 도서관이 휴관을 발표하였으며, 기존에 대면하여 제공하던 서비스를 대부분 비대면 서비스로 전환하였다. 하지만 그 서비스의 범위가 지자체 및 도서관별로 상이하여 사서의 소신있는 대응이 어렵고, 이용자 역시 불편을 겪고 있다. 따라서 본 연구에서는 도서관 비대면 서비스의 범위를 파악하고, 이에 대한 이용자의 인식조사를 통해 팬데믹 상황에서 도서관 비대면 서비스 운영 방향을 제안하고자 하였다. 이를 위해 37개의 공공도서관에 도서관 이용자를 대상으로 2020년 2월 12일부터 약 3주간 온라인 설문조사를 진행하였으며, 회수된 117부의 응답지를 SPSS 통계 프로그램을 활용하여 빈도분석, 회귀분석, 상관분석, 신뢰도 분석 등을 실시하였다. 설문결과 및 자료조사 결과를 통해 도서관 비대면 서비스 운영 방향으로 도서관 서비스 재정립, 도서관 비대면 서비스 확대, 이용자 교육 진행, 비대면 서비스에 대한 홍보 진행, 이용자 의견 수렴을 제안하였다.

Keywords

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