Journal of Korean Library and Information Science Society (한국도서관정보학회지)

Korean Library and Information Science Society (한국도서관정보학회)
권호 표지
DOI QR코드

DOI QR Code

A Study on the Current State of the Library's AI Service and the Service Provision Plan

도서관의 인공지능(AI) 서비스 현황 및 서비스 제공 방안에 관한 연구

  • Received : 2021.02.18
  • Accepted : 2021.03.23
  • Published : 2021.03.30
Download PDF
⟨ Previous Next ⟩

Abstract

In the era of the 4th industrial revolution, public libraries need a strategy for promoting intelligent library services in order to actively respond to changes in the external environment such as artificial intelligence. Therefore, in this study, based on the concept of artificial intelligence and analysis of domestic and foreign artificial intelligence related trends, policies, and cases, we proposed the future direction of introduction and development of artificial intelligence services in the library. Currently, the library operates a reference information service that automatically provides answers through the introduction of artificial intelligence technologies such as deep learning and natural language processing, and develops a big data-based AI book recommendation and automatic book inspection system to increase business utilization and provide customized services for users. Has been provided. In the field of companies and industries, regardless of domestic and overseas, we are developing and servicing technologies based on autonomous driving using artificial intelligence, personal customization, etc., and providing optimal results by self-learning information using deep learning. It is developed in the form of an equation. Accordingly, in the future, libraries will utilize artificial intelligence to recommend personalized books based on the user's usage records, recommend reading and culture programs, and introduce real-time delivery services through transport methods such as autonomous drones and cars in the case of book delivery service. Service development should be promoted.

4차산업혁명 시대에서 공공도서관은 인공지능과 같은 외부 환경 변화에 능동적으로 대응하기 위하여 도서관 지능형서비스 추진 전략이 필요하다. 따라서 본 연구에서는 인공지능의 개념과 국내외 인공지능 관련 동향 및 정책, 사례 등의 분석 내용을 기반으로 도서관에서의 향후 인공지능 서비스 도입 및 발전 방향성에 대해 제안하였다. 현재 도서관에서는 딥러닝, 자연어처리 등 인공지능 기술 도입을 통해 자동으로 답변을 제공하는 참고정보서비스를 운영하며, 빅데이터 기반 AI 도서 추천 및 자동 도서 점검 시스템을 개발하여 업무 활용도를 높이고, 이용자 맞춤형 서비스를 제공하고 있다. 기업 및 산업 분야에서는 국내외를 막론하고, 사용자 개인 맞춤형 등을 기반으로 한 기술을 개발하여 서비스하고 있으며, 딥러닝을 사용하여 정보를 스스로 학습하여 최적의 결과를 제공하는 식의 형태로 개발하고 있다. 이에 따라 향후 도서관에서 인공지능을 활용하여, 이용자의 이용 기록을 기반으로 한 개인 맞춤형 도서 추천, 독서·문화 프로그램 추천, 도서 택배 서비스 시 자율주행 드론·자동차 등 운송수단을 통한 실시간 배송 서비스 도입 등 다양한 서비스 개발을 도모해야 한다.

Keywords

References

  1. Chung, Young-Mee (1987). Artificial intelligence applications in library and information science. Journal of the Korean Library Science Society, 14(1), 67-92.
  2. Financial Security Institute (2018). Electronic Finance and Financial Security. Gyeonggi: Financial Security Institute.
  3. Institute of Information & communications Technology Planning & Evaluation (2018). ICT Brief(2018-29).
  4. Jang, Hey-Jin (2016. 3. 17.). Artificial intelligence (AI) has already appeared in legal services. Available: https://m.lawtimes.co.kr/Content/Article?serial=99241
  5. Kim, Tae-Young, Gang, Ju-Yeon, Kim, Geon, & Oh, Hyo-Jung (2018). A study on the current status and application strategies for intelligent archival information services. Journal of Korean Society of Archives and Records Management, 18(4), 149-182. https://doi.org/10.14404/JKSARM.2018.18.4.149
  6. Kim, Tae-Young, Park, Tae-Yeon, Yang, Dong-min, & Oh, Hyo-Jung (2017). A study on the current status and application strategies of the smart devices in the library. Journal of Korean Society Library and Information Science, 51(4), 203-226. https://doi.org/10.4275/KSLIS.2017.51.4.203
  7. Kim, Yoo Rim (2018). Movie information service development using chatbot. Korea Information Processing Society Spring Conference, 365-368.
  8. Kook, Kyoung-Wan (2020). Tiny AI (Miniature Artificial Intelligence) Technology and Market Trends. Daejeon: Korea Institute of Science and Technology Information.
  9. National Assembly Library (2020. 12. 8.). [Press Release] Held a seminar on the strategy of applying artificial intelligence technology to legal information services. Available: https://www.assembly.go.kr/assm/notification/news/news01/bodo/bodoView.do?bbs_id=ANCPUBINFO_07&bbs_num=50357&no=7798&CateGbn=&Gbntitle=$paramMap.Gbntitle
  10. Newspim (2019. 2. 7.). Xiaomi, Huawei, Alibaba, China IT Stars, All-out war Over Future Food AIoT. Available: https://www.newspim.com/news/view/20190207000565.
  11. Park, Youngsook, Jerome Glenn, & Ted Gordon (2015). United Nations Future Report 2045: The Millennium Project. Paju: KyoboBook.
  12. Seo, Kyo Ri et al. (2017). A study on development model of public intelligent virtual assistant service based on artificial intelligence. Proceedings of Symposium of the Korean Institute of Communications and Information Sciences, 890-891.
  13. SK Infosec (2020. 7. 13.). Understanding Artificial Intelligence (AI) Technology. Available: http://blog.naver.com/skinfosec2000/222029239340.
  14. Son, Seung Hee (1988). Artificial intelligence in library & information science. Journal of Sangmyung University, 21, 441-459.
  15. Sun, Jong-Soo (2020). Police utilizing artificial intelligence Robots. Dong-A Law Review, 89, 61-88. https://doi.org/10.31839/DALR.2020.11.89.61.
  16. Tak, Hae-Kyung (1996). Artificial intelligence in library instruction. Journal of Information Management, 27(3), 41-60.
  17. Frost & Sullivan (2016). 2016 Global Advanced Malware Sandbox Market Leadership Award. Frost & Sullivan.
  18. International Federation of Robotics (2016). IFR, World Robotics 2016: European Union occupies top position in the global automation race. IFR.