DOI QR코드

DOI QR Code

The Effect of Leader's Machiavellianism on Turnover Intention: Mediating Effect of Hindsight Bias

리더의 마키아벨리즘이 이직의도에 미치는 영향: 후견지명의 매개효과

  • Chung, Jaeyoung (Seoul School of Integrated Sciences & Technologies) ;
  • Shin, Jegoo (Seoul School of Integrated Sciences & Technologies)
  • 정재영 (서울과학종합대학원대학교 경영학) ;
  • 신제구 (서울과학종합대학원대학교 경영학)
  • Received : 2021.02.01
  • Accepted : 2021.03.08
  • Published : 2021.03.31

Abstract

The purpose of this study is to verify the correlation between leader's machiavellianism and turnover intention. To this end, we tried to investigate the overall mechanism of the research model through the mediating effect of hindsight bias. To verify the hypothesis, surveys were conducted twice with 335 employees working at companies with more than 300 employees in various occupations. As a result of the study, first, it was found that the machiavellianism of the leader had a positive significant effect on the employee turnover intention. Second, it was found that hindsight bias had a positive significant mediating effect between the leader's machiavellianism and employee turnover intention. It can be inferred that the higher the machiavellianism tendency of the leader, the higher the hindsight bias is experienced and the negative impact on the effectiveness of the organization, the higher the employee turnover intention. Therefore, this study in-depth verifies the mechanism between the leader's machiavellianism, hindsight bias, and employee turnover intentions, suggesting new implications from a perspective different from the existing research flow, and suggesting future research tasks and limitations on the role of leaders.

본 연구는 리더의 마키아벨리즘(machiavellianism)과 구성원 이직의도(turnover intention)간의 상관관계를 검증하는데 목적이 있다. 이를 위해 후견지명(hindsight bias)의 매개효과를 통해 연구모델의 전반적인 메커니즘을 규명하고자 하였다. 가설검증을 위하여 다양한 직종의 300인 이상 기업에 근무 중인 직장인 335명을 대상으로 설문을 진행하였다. 연구결과 첫째, 리더의 마키아벨리즘은 구성원 이직의도에 정(+)의 유의미한 영향을 미치는 것으로 나타났다. 둘째, 후견지명은 리더의 마키아벨리즘과 구성원 이직의도 간에 정(+)의 유의미한 매개효과가 있는 것으로 나타났다. 이는 리더의 마키아벨리즘 성향이 높을수록 후견지명을 높게 경험하고 조직의 유효성에 부정적인 영향을 주어 구성원의 이직의도가 높아지는 것으로 추론해 볼 수 있다. 따라서 본 연구는 리더의 마키아벨리즘과 후견지명 및 구성원 이직의도 간의 메커니즘을 검증하여 기존 연구의 내용과 차별적인 관점에서 새로운 시사점을 제시하고 리더의 역할에 대한 향후 연구방향 및 한계점을 제시하였다.

Keywords

References

  1. 강인주, 정철영 (2015). 대기업 사무직 근로자의 이직의도와 경력학습, 고용가능성, 조직몰입 및 경력몰입의 관계. 인적자원개발연구, 47(2), 149-175.
  2. 강철희, 허영혜, 장인성 (2015). 사회복지조직의 인적자원관리와 이직률의 관계에 대한 연구. 한국사회복지학회지, 67(1), 189-213.
  3. 구현진, 이수란, 손영우, 신용환 (2016). 마키아벨리즘과 긍정적, 부정적 호혜성 간의 관계: 정서지능의 조절효과. 한국심리학회지, 30(1), 23-39. https://doi.org/10.21193/KJSPP.2016.30.1.002
  4. 권기욱 (2016). 직원 이직률과 기업성과의 관계: 고성과자와 비고성과자의 이직율을 고려한 탐색적 연구. 노동정책연구, 16(1), 1-26. https://doi.org/10.22914/JLP.2016.16.1.001
  5. 권기욱, 유효상 (2014). 아시아 금융위기, 인적자본투자 기업성과와 생존. 조직과 인사관리연구, 38(3), 69-93.
  6. 김강민 (2014). 전문성인식과 직무환경이 요양보호사의 이직의도에 미치는 영향. 미래사회복지연구, 7(1), 125-154.
  7. 김나정 (2014). 한국 조직사회의 세대별 리더십 인식과 수용의 차이에 대한 단상. 리더십연구, 5(3), 5-24.
  8. 김동조 (2007). 성격유형과 셀프에피커시 그리고 성과 유효성의 관계에 대한 연구. 인적자원관리연구, 14(3), 17-28.
  9. 김문주, 이지예, 윤정구 (2013). 리더와 구성원의 리더십 이중주: 팀에서 리더의 변혁적 리더십과 구성원의 변혁적 리더십의 상호작용. 지식경영연구, 14(3), 55-85.
  10. 김민경, 신제구 (2017). The effect of evaluative concerns perfectionism on resilience: The joint moderating effect of the social support and emotional intelligence of the leader. 지식경영연구, 18(4), 63-96. https://doi.org/10.15813/kmr.2017.18.4.003
  11. 김보영, 민은홍 (2020). 리더조직시민행동의 사회적 학습효과. 지식경영연구, 21(2), 159-176. https://doi.org/10.15813/KMR.2020.21.2.009
  12. 김성한 (1997). 사회복지사의 이직의도 인과모형. 한국사회복지연구회지, 10, 353-381.
  13. 김시내, 정원호 (2018). 마키아벨리즘, 상사의 비인격적 행동 그리고 일-가정 갈등. 한국인사관리학회 학술대회 발표 논문집, 292-310.
  14. 김종두 (2018). 갑질 행위에 대한 인식과 개선방향. 한국엔터테인먼트산업학회 논문지, 12(4), 283-294.
  15. 김주연, 이형백 (2015). 상사의 모욕적 행동이 여행사 종사원의 조직몰입과 조직시민행동에 미치는 영향. 관광연구, 30(4), 187-208.
  16. 김정은, 강경주, 이영면 (2017). 연령별 이직의사 결정요인에 대한 연구: 요인별 직무만족, 요인별 생활만족을 중심으로. 노동정책연구, 17(1), 55-84. https://doi.org/10.22914/JLP.2017.17.1.003
  17. 김재철, 김현정 (2020). 비인격적 감독에 따른 심리적 증상이 조직경력성장에 미치는 영향: 조직지원인식의 조절된 매개효과. 조직과 인사관리연구, 44(3), 53-82.
  18. 김희송, 홍현기, 현명호 (2011). 한국판 마키아벨리즘 성격척도(MPS)의 타당화 및 신뢰도 연구. 스트레스연구, 19(1), 21-30.
  19. 나인강 (2005). 직무만족, 이직의도 및 이직행위의 관계에 대한 패널자료분석. 대한경영학회지, 18(2), 509-530.
  20. 나윤선, 박상언 (2018). 상사의 비인격적 감독에 대한 인식이 부하직원의 이직의도에 미치는 영향: 직무소외감의 매개효과를 중심으로. 생산성논집, 32(2), 97-132.
  21. 류형서, 류기상 (2018). 외식업체 상사의 갑질이 결과변수에 미치는 영향. 호텔경영학연구, 27(1), 91-107.
  22. 박오원 (2018). 일반적 인적자본과 이직의도 간의 관계: 근속연수 및 직무자율성의 조절효과. 산업혁신연구, 3(4), 255-278.
  23. 박원우, 김미숙, 정상명, 허규만 (2007). 동일방법편의 (Common Method Bias)의 원인과 해결방안. 인사조직연구, 15(1), 89-133.
  24. 박종혁 (2019). 윤리경영 관점으로 본 상사 갑질과 부하의 정서적 몰입: 상사-조직 일체감의 조절효과를 중심으로. 전문경영인연구, 22(1), 301-313.
  25. 박지성, 류성민 (2015). 고성과작업시스템이 조직성과에 미치는 영향: 조직역량의 매개효과를 중심으로. 대한경영학회지, 28(7), 1813-1834.
  26. 배병렬 (2014). AMOS 21: 구조방정식모델링의 원리와 실제. 서울: 청람.
  27. 백기복 (1995). 조직행동연구. 서울: 법문사.
  28. 백규선, 백기복, 김익택 (2015). 시나리오실험법을 통한 이슈리더십과 리더호감 간의 향상 초점의 조절효과 검증. 대한경영학회지, 28(3), 939-959.
  29. 배종석, 유규창, 권기욱 (2015). 한국적인적자원관리의 이론개발을 위한 기반연구. 인사조직연구, 23(1), 99-141.
  30. 신제구 (2019). 리더의 길. 서울: 책비.
  31. 오희균, 정규엽 (2014). 호텔리어의 핵심 이직의도 억제요인에 관한 메타분석. 호텔경영학연구, 23(6), 209-235.
  32. 이규만 (2017). 비인격적 감독이 정서적 고갈과 이직의도에 미치는 영향: 직장-가정 갈등의 매개효과. 경영경제연구, 39(1), 1-23. https://doi.org/10.22828/MERI.2017.39.1.001
  33. 이나경 (2013). 위험사건의 발생확률 판단과 후견지명 편향. 이화여자대학교 사회과학연구논총, 29(1), 363-382.
  34. 이종현, 김민재, 성하늘, 유효종 (2019). 한국 직장인들의 이직 결정요인에 대한 합의적 질적 연구. 한국심리학회지, 38(2), 219-245.
  35. 이종현, 백승근, 신강현 (2018). 조직구성원의 마키아벨리즘이 직무태도에 미치는 영향에서 조직공정성의 조절효과. 지역과 세계, 42(2), 183-224.
  36. 이형권 (2015). 매개분석, 조절분석 및 조절된 매개분석. 서울: 신영사.
  37. 유상엽, 한승주 (2018). 공직자의 이직의도 영향요인 분석: 개방형 직위 임용자를 대상으로. 한국인사행정학회보, 16(4), 1-26.
  38. 정희경 (2020). 직장 내 괴롭힘 금지의 실무상 제 문제: 개정근로기준법의 내용을 중심으로. 고려대학교 법학연구원 고려법학, 97, 241-275.
  39. 최인철 (2007). 나를 바꾸는 심리학의 지혜 프레임. 서울: 21세기북스.
  40. 최영광, 전동일 (2017). 사회복지사 이직 의사 영향 요인. 한국콘텐츠학회 논문지, 17(1), 129-136.
  41. Ajzen, I. (1991). The theory of planned behavior. Organizational Behavior and Human Decision Processes, 50(2), 179-211. https://doi.org/10.1016/0749-5978(91)90020-t
  42. Alicke, M. D. (2000). Culpable control and the psychology of blame. Psychological Bulletin, 126, 556-574. https://doi.org/10.1037/0033-2909.126.4.556
  43. Alvarez, S. A., & Barney, J. B. (2017). Resource-based theory and the entrepreneurial firm. Strategic Entrepreneurship: Creating a New Mindset, 87-105.
  44. Bandura, A. (1977). Social learning theory. Englewood Cliffs, NJ: Prentice-Hall.
  45. Barney, J. B., & Wright, P. M. (1998). On becoming a strategic partner: The role of human resources in gaining competitive advantage. Human Resource Management, 37(1), 31-46. https://doi.org/10.1002/(SICI)1099-050X(199821)37:1<31::AID-HRM4>3.0.CO;2-W
  46. Benson, G. (2006). Employee development, commitment and intention to turnover: A test of employability policies in action. Human Resource Management Journal, 16(2), 173-192. https://doi.org/10.1111/j.1748-8583.2006.00011.x
  47. Bentler, P. M., & Chou, C. P. (1987). Practical issues in structural modeling. Sociological Methods and Research, 16(1), 78-117. https://doi.org/10.1177/0049124187016001004
  48. Blank, H., & Peters J. H. (2010). Controllability and hindsight components: Understanding opposite hindsight biases for self-relevant negative event outcomes. Memory & Cognition, 38, 356-365. https://doi.org/10.3758/MC.38.3.356
  49. Blank, H., Nestler S., Von Collani, G., & Fischer, V. (2008). How many hindsight biases are there. Cognition, 106(3), 1408-1440. https://doi.org/10.1016/j.cognition.2007.07.007
  50. Blau, P. M. (1964). Exchange and power in social life. New York, NY: John Wiley & Sons, Inc.
  51. Bluedorn, A. C. (1982a). The theories of turnover: Causes, effects and meaning. Research in the Sociology of Organization, 1(2) 75-128.
  52. Bluedorn, A. C. (1982b). A unified model of turnover from organizations. Human Relations, 35(2), 135-153. https://doi.org/10.1177/001872678203500204
  53. Buckels, E. E., Jones, D. N., & Paulhus, D. L. (2013). Behavioral confirmation of everyday sadism. Psychological Science, 24(11), 2201-2209. https://doi.org/10.1177/0956797613490749
  54. Carli, L. L. (1999). Cognitive reconstruction, hindsight and reaction to victims and perpetrators. Personality and Social Psychology Bulletin, 25, 966-979. https://doi.org/10.1177/01461672992511005
  55. Carli, L. L., & Leonard, J. B. (1989). The effect of hindsight on victim derogation. Journal of Social and Clinical Psychology, 8, 331-343. https://doi.org/10.1521/jscp.1989.8.3.331
  56. Chen, G., Ployhart, R. E., Thomas, H. C., Anderson, P., & Bliese, P. D. (2011). The power of Momentum: A new model of dynamic relationship between job satisfaction change and turnover intentions. Academy of Management Journal, 54(1), 159-181. https://doi.org/10.5465/AMJ.2011.59215089
  57. Choi, Y., & Mai-Dalton, R. (1998). On the leadership function of self-sacrifice. The Leadership Quarterly, 9(4), 475-501. https://doi.org/10.1016/S1048-9843(98)90012-1
  58. Christie, R., & Geis, F. (1970). Studies in machiavellianism. New York: Academic Press, 9, 53-75.
  59. Corral, S., & Calvete, E. (2000). Machiavellianism: Dimensionality of the mach IV and its relation to self-monitoring in a spanish sample. The Spanish Journal of Psychology, 3, 3-13. https://doi.org/10.1017/s1138741600005497
  60. Cotton, J. L., & Tuttle, J. M. (1986). Employee turnover a meta-analysis and review with implications for research. Academy of Management Review, 11, 55-70. https://doi.org/10.5465/AMR.1986.4282625
  61. Cropanzano, R., & Mitchell, M. S. (2005). Social exchange theory: An interdisciplinary review. Journal of Management, 31(6), 874-900. https://doi.org/10.1177/0149206305279602
  62. Dahling, J. J., Whitaker, B. G., & Levy, P. E. (2009). The development and validation of a new machiavellianism scale. Journal of Management, 35(20), 219-257. https://doi.org/10.1177/0149206308318618
  63. Dalton, D. R., & Todor, W. D. (1993). Turnover, transfer, absenteeism: An interdependent perspective. Journal of Management, 19(2), 193-219. https://doi.org/10.1016/0149-2063(93)90052-O
  64. De Cremer, D., & Van Knippenberg, D. (2002). How do leaders promote cooperation?: The effects of charisma and procedural fairness. Journal of Applied Psychology, 87(5), 858-866. https://doi.org/10.1037/0021-9010.87.5.858
  65. Deluga, R. J. (2001). American presidential machiavellianism implications for charismatic leadership and rated performance. The Leadership Quarterly, 12(3), 339-363. https://doi.org/10.1016/S1048-9843(01)00082-0
  66. DePaulo, B. M., & Rosenthal, R. (1979). Telling lies. Journal of Personality and Social Psychology, 37(10), 1713-1722. https://doi.org/10.1037/0022-3514.37.10.1713
  67. Dicktar, D. N., Roznowski, M., & Harrison, D. A. (1996). Temporal tempering: An event history analysis of the process of voluntary turnover. Journal of Applied Psychology, 81(6), 705-716. https://doi.org/10.1037/0021-9010.81.6.705
  68. Dinglier-Duhon, B. (1987). Self-disclosure as an influence strategy: Effect of machiavellianism, androgyny, and sex. Sex Roles, 16, 109-123. https://doi.org/10.1007/BF00289643
  69. Ernest, H., Forsytg, D., Banks, G. C., & McDaniell, M. A. (2012). A meta-analysis of the dark triad and work behavior: Social exchange perspective. Journal of Applied Psychology, 97(3), 557-579. https://doi.org/10.1037/a0025679
  70. Farrell, D. (1983). Exit, voice, loyalty, and neglect as responses to job dissatisfaction: A multidimensional scaling study. Academy of Management Journal, 24(4), 596-607.
  71. Fischhoff, B. (1975). Hindsight is not equal to foresight: The effect of outcome knowledge on judgement under uncertainty. Journal of Experimental Psychology, Human Perception and Performance, 1, 288-299. https://doi.org/10.1037/0096-1523.1.3.288
  72. Fischhoff, B., & Beyth, R. (1975). I knew it would happen: Remembered probabilities of once future things. Organizational Behavior and Human Performance, 13, 1-16. https://doi.org/10.1016/0030-5073(75)90002-1
  73. Fishbein, M., & Ajzen, I. (1975). Belief, attitude, intention and behavior reading. MA: Addison-Weisley.
  74. Gentry, W. A., Palanski, M. E., & Cullen, K. L. (2015). Virtuous leadership: Exploring the effects of leader courage and behavioral integrity on leader performance and image. Journal of Business Ethics, 132, 297-310. https://doi.org/10.1007/s10551-014-2317-2
  75. Glenn, A. L., Kurzban, R., & Raine, A. (2001). Evolutionary theory and psychopathy. Aggression and Violent Behavior, 16, 371-380. https://doi.org/10.1016/j.avb.2011.03.009
  76. Griffeth, A. L., Hom, P. W., & Gaertner, S. (2000). A meta-analysis of antecedents and correlates of employee turnover: Update, moderator tests, and research implications for the next millennium. Journal of Management, 26, 463-488. https://doi.org/10.1177/014920630002600305
  77. Gunnthorsdottir, A., Mccabe, K., & Smith, V. (2002). Using the machiavellianism instrument to predict trustworthiness in a bargaining game. Journal of Economic Psychology, 23(1), 49-66. https://doi.org/10.1016/S0167-4870(01)00067-8
  78. Guthrie, J. P. (2001). High-involvement work practices, turnover, and productivity: Evidence from New Zealand. Academy of Management Journal, 44(1), 180-190. https://doi.org/10.5465/3069345
  79. Harrell, W. A. (1980). Retaliatory aggression by high and low machiavellians against remorseful and non-remorseful wrongdoers. Social Behavior and Personality, 8, 217-220. https://doi.org/10.2224/sbp.1980.8.2.217
  80. Hawley, P. H. (2006). Evolution and personality: A new look at machiavellianism. In Mroczek, D., & Little, T. (Eds.), Handbook of personality development (pp. 147-161). Mahwah, NJ: Lawrence Erlbaum.
  81. Hayes A. F. (2013). (Process Macro를 이용한) 매개분석, 조절분석 및 조절된 매개분석. 서울: 신영사.
  82. Hom, P. W., Lee, T. W., Shaw, J. D., & Hausknecht, J. P. (2017). One hundred years of employee turnover theory and research. Journal of Applied Psychology, 102(3), 530-545. https://doi.org/10.1037/apl0000103
  83. Janoff-Bulman, R., Timko, C., & Carli, L. L. (1985). Cognitive biases in blaming the victim. Journal of Experimental Social Psychology, 21(2), 161-177. https://doi.org/10.1016/0022-1031(85)90013-7
  84. Jaros, S. J. (1997). An assessment of Meyer & Allen's(1991) three-component model of organizational commitment and turnover intention. Journal of Vocational Behavior, 51(3), 319-327. https://doi.org/10.1006/jvbe.1995.1553
  85. Jiang, K., Lepak, D. P., Hu, J., & Baer, J. C. (2012). How does human resource management influence organizational outcomes?: A meta-analytic investigation of mediating mechanism. Academy of Management Journal, 55(6), 1264-1294. https://doi.org/10.5465/amj.2011.0088
  86. Judd, C. M., Smith, E. R., & Kidder, L. H. (1981). Research methods in social science. Forth Worth, Rinehart, and Wanston.
  87. Kennedy, J. A., Anderson, C., & Moore, D. A. (2013). When overconfidence is revealed to others: Testing the status-enhancement theory of overconfidence. Organizational Behavior and Human Decision Processes, 122(2), 266-279. https://doi.org/10.1016/j.obhdp.2013.08.005
  88. Kish-Gephart, J. J., Harrison, D. A., & Linda Klebe, T. (2010). Bad apples, bad cases, and bad barrels: Meta-analysis evidence about sources of unethical decisions at work. Journal of Applied Psychology, 95(1), 1-31. https://doi.org/10.1037/a0017103
  89. Kumar, A., & Kober, B. (2012). Urbanization, human capital, and cross-country productivity differences. Economics Letters, 117(1), 14-17. https://doi.org/10.1016/j.econlet.2012.04.072
  90. Lambert, E. G., Hogan, L. N., & Barton, S. M. (2001). The impact of job satisfaction on turnover intent: A test of a structural measurement model using a national sample of workers. The Social Science Journal, 38(2), 233-250. https://doi.org/10.1016/S0362-3319(01)00110-0
  91. Layne, C. M., Hohenshil, T. H., & Singh, K. (2004). The relationship of occupational stress, psychological strain and coping resources to the turnover intentions of rehabilitation counselors. Rehabilitation Counselling Bulletin, 48(1), 19-30. https://doi.org/10.1177/00343552040480010301
  92. Lee, T. W., & Mitchell, T. R. (1994). An alternative approach: The unfolding model of voluntary employee turnover. Academy of Management Review, 19(1), 51-89. https://doi.org/10.2307/258835
  93. Leung, H. K. S. (2020). Unravelling paradoxical effects of leader-rated performance on follower turnover intention. International Journal of Business and Administrative Studies, 6(1), 51-64.
  94. Lyman, W. P., Richard T. M., & Steers, R. M. (1979). The measurement of organizational commitment. Journal of Vocational Behavior, 14(2), 224-247. https://doi.org/10.1016/0001-8791(79)90072-1
  95. Meyer, J. O., & Allen, N. J. (1991). A three components conceptualization of organizational commitment. Human Resource Management Review, 1(1), 61-89. https://doi.org/10.1016/1053-4822(91)90011-Z
  96. Michaels, C. E., & Spector, P. E. (1982). Causes of employee turnover: A test of the Mobley, Griffeth, Hand, and Meglino Model. Journal of Applied Psychology, 67(1), 53-59. https://doi.org/10.1037//0021-9010.67.1.53
  97. Mobley, W. H. (1977). Intermediate linkage in the relationship between job satisfaction and employee turnover. Journal of Applied Psychology, 62, 237-240. https://doi.org/10.1037/0021-9010.62.2.237
  98. Mobley, W. H. (1982). Some unanswered questions in turnover and withdrawal research. Academy of Management Review, 7(1), 111-116. https://doi.org/10.5465/AMR.1982.4285493
  99. Mobley, W. H., Horner, S. O., & Hollingsworth, A. T. (1978). An evaluations of precursors of hospital employee turnover. Journal of Applied Psychology, 63(4), 408-414. https://doi.org/10.1037/0021-9010.63.4.408
  100. Morrison, E. W., & Robinson, S. L. (1997). When employees feel betrayed: A model of how psychological contract violation develops. Academy of Management Review, 22(1), 226-256. https://doi.org/10.5465/AMR.1997.9707180265
  101. Nederhof, A. J. (1985). Methods of coping with social desirability bias: A review. European Journal of Social Psychology, 15(3), 263-280. https://doi.org/10.1002/ejsp.2420150303
  102. Paulhus, D. L., & Williams, K. M. (2002). The dark triad of personality: Narcissism, machiavellianism, and psychopathy. Journal of Research in Personality, 36(6), 556-563. https://doi.org/10.1016/S0092-6566(02)00505-6
  103. Peterson, R. A. (2000). Constructing effective questionnaires. Thousand Oaks, CA: Sage.
  104. Pezzo, M. V. (2003). Surprise, defense, or making sense: What removes hindsight biases? Memory, 11, 421-441. https://doi.org/10.1080/09658210244000603
  105. Pitts, D. D., Marvel, J., & Fernandez, S. (2011). So hard to say goodbye? Turnover intention among U.S. federal employees. Public Administration Review, 71(5), 751-760. https://doi.org/10.1111/j.1540-6210.2011.02414.x
  106. Podsakoff, P. M., MacKenzie, S. B., Lee, J., & Podsakoff, N. P. (2003). Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 88, 879-903. https://doi.org/10.1037/0021-9010.88.5.879
  107. Price, J. L. (2001). Reflections on the determinants of voluntary turnover. International Journal of Manpower, 22(7), 600-624. https://doi.org/10.1108/EUM0000000006233
  108. Price, J. L., Mueller, C. W., Curry, J. P., & Wakefield, D. S. (1986). On the causal ordering of job satisfaction and organizational commitment. Academy of Management Journal, 29(4), 847-858. https://doi.org/10.2307/255951
  109. Ricks, J., & Fraedrich, J. (1999). The paradox of machiavellianism: Machiavellianism may make for productive sales but poor management reviews. Journal of Business Ethics, 20, 197-205. https://doi.org/10.1023/A:1005956311600
  110. Roese, N. J., & Vohs, K. D. (2012). Hindsight bias. Perspectives on Psychological Science, 7, 411-426. https://doi.org/10.1177/1745691612454303
  111. Shafer, W. E. (2002). Ethical pressure, organizational-professional conflict and related work outcomes among management accountants. Journal of Business Ethics, 38(3), 263-275.
  112. Shaw, J. D. (2015). Pay dispersion, sorting, and organizational performance. Academy of Management Discoveries, 1, 165-179. https://doi.org/10.5465/amd.2014.0045
  113. Shaw, J. D., & Gupta, N. (2007). Pay system characteristics and quit patterns of good, average, and poor performers. Personnel Psychology, 60, 903-928. https://doi.org/10.1111/j.1744-6570.2007.00095.x
  114. Shaw, J. D., Dineen, B. R., Fang, R., & Vellella, R. F. (2009). Employee-organization exchange relationships, HRM practices, and quit rates of good and poor performers. Academy of Management Journal, 52, 1016-1033. https://doi.org/10.5465/AMJ.2009.44635525
  115. Solvic, P., & Fischoff, B. (1977). On the psychology of experimental surprises. Journal of Experimental Psychology: Human Perception and Performance, 3(4), 544-551. https://doi.org/10.1037//0096-1523.3.4.544
  116. Sykes, M. (1957). Techniques of neutralization: A theory of delinquency. American Sociology Review, 22(6), 664-670. https://doi.org/10.2307/2089195
  117. Tepper, B. J. (2000). Consequences of abusive supervision. Academy of Management Journal, 43(2), 178-190. https://doi.org/10.2307/1556375
  118. Trevor, C. O. (2001). Interactions among actual ease-of-movement determinants and job satisfaction in the prediction of voluntary turnover. Academy of Management Journal, 44(4), 621-638. https://doi.org/10.2307/3069407
  119. Turnley, W. H., & Feldman, D. C. (1999). The impact of psychological contract violations on exit, voice, loyalty and neglect. Human Relations, 52(7), 895-922. https://doi.org/10.1177/001872679905200703
  120. Van Dyne, L., Graham, J. W., & Dienesch, R. M. (1994). Organizational citizenship behavior: Construct redefinition, measurement, and validations. Academy of Management Journal, 37, 765-802. https://doi.org/10.5465/256600
  121. Vandenberg, R. J., & Nelson, J. B. (1999). Disaggregating the motives underlying turnover intentions: When do intentions predict turnover behavior? Human Relations, 52(10), 1313-1336. https://doi.org/10.1177/001872679905201005
  122. Williams, L. J., & Hazer, J. T. (1986). Antecedents and consequences of satisfaction and commitment in turnover models: A reanalysis using latent variable structural equation methods. Journal of Applied Psychology, 71(2), 219-231. https://doi.org/10.1037//0021-9010.71.2.219
  123. Williams, L. J., & Anderson, S. E. (1994). An alternative approach to method effects by using latent-variable models: Applications in organizational behavior research. Journal of Applied Psychology, 79(3), 323-331. https://doi.org/10.1037//0021-9010.79.3.323
  124. Wilson, D. S., David, N., & Ralph, M. R. (1996). Machiavellianism: A synthesis of the evolutionary and psychological literatures. Psychological Bulletin, 119(2), 285-299. https://doi.org/10.1037/0033-2909.119.2.285
  125. Wood, G. (1978). The knew-it-all-along effect. Journal of Experimental Psychology: Human Perception and Performance, 4, 345-353. https://doi.org/10.1037/0096-1523.4.2.345
  126. Zettler, I., & Solga, M. (2013). Not enough of a dark trait? Linking machiavellianism to job performance. European Journal of Personality, 27, 545-554. https://doi.org/10.1002/per.1912
  127. Zhang, L. L., George, E., & Chattopadhyay, P. (2020). Not in my pay grade: The relational benefit of pay grade dissimilarity. Academy of Management Journal, 63, 779-801. https://doi.org/10.5465/amj.2016.1344
  128. Zhao, H., Wayne, S. J., Gilbkowski, B. C., & Bravo, J. (2007). The impact of psychological contract breach on work-related outcomes: A meta-analysis. Personnel Psychology, 60, 647-680. https://doi.org/10.1111/j.1744-6570.2007.00087.x