The Journal of Information Systems (한국정보시스템학회지:정보시스템연구)

Korea Association of Information Systems (한국정보시스템학회)
권호 표지
DOI QR코드

DOI QR Code

An Empirical Study on the Influence of Environmental, Organizational, IS Characteristics on the Organizational Balanced Performance of SCM Systems

환경, 조직, 정보시스템 요인이 공급사슬관리(SCM) 시스템의 균형적 기업 성과(BSC)에 미치는 영향 연구

  • 문태수 (동국대학교 경영.관광대학 정보경영학과) ;
  • 강성배 (한국외국어대학교 경영학과)
  • Published : 2008.06.30
Download PDF
⟨ Previous Next ⟩

Abstract

SCM is one of the important key issues in Internet-based business environment. This study intends to suggest a research model to measure the influence of environmental, organizational, information technology factors on organizational performance using the four perspectives of balanced scorecard (BSC). 9 independent variables and 4 dependent variables were adopted from existing literature review. 103 companies data were collected by survey. Four hypotheses in this study were generated to analyze the positive relationship of environmental, organizational, information systems on organizational performance with 4 perspectives of BSC. The results of hypothesis testing show as follows. First, organizational performance of learning and growth perspective has a positive influence of IS maturity, process innovation, top management support, use of SCM package, IS interoperability, and objectives sharing. Second organizational performance of infernal process perspective has a positive influence of process innovation, IS interoperability, objectives sharing, top management support, use of SCM package, competitiveness, and IS maturity. Third, organizational performance of customer perspective has a positive influence of IS interoperability, objectives sharing, process innovation, IS maturity, competitiveness, and use of SCM package. Finally, organizational performance of financial perspective has a positive influence of process in innovation, use of SCM package, IS maturity, objectives sharing, IS interoperability, and top management support. The contribution of this study is that it provides a conceptual framework and empirical evidences of the causal relationship between environmental, organizational, IS factor and organizational performance with 4 perspectives of BSC.

Keywords

References

  1. 구자열, "공급사슬관리(SCM)에 의한 물류혁신," 마케팅관리연구, 제5권, 제3호, 2000, pp. 105-120.
  2. 금영민, "한국기업의 공급체인관리(SCM) 도입 요인에 관한 연구: 무역업체를 중심으로," 중앙대학교, 박사학위논문, 2000.
  3. 김선민, "국내기업의 공급체인관리 도입에 관한 연구," 생산성논집, 제13권, 제4호, 2000, pp. 189-214.
  4. 김효근, 이현정, "한국기업의 EDI 채택요인에 관한 연구," 경영과학회지, 제22권, 1호, 1997, pp. 15-24.
  5. 박연우, 이정희, "SCM 성과측정과 성공요인에 관한 연구," 한국유통학회 동계학술대회, 2004, pp. 123-152.
  6. 박영태, 김영민, 김현지, "SCM 도입의 활성화 방안과 발전 전략에 관한 연구," 물류학회지, Vol. 13, No. 2, 2003, pp. 89-114.
  7. 서창교, 박종채, 정은희, "공급체인관리시스템 도입에 영향을 주는 요인," 정보시스템연구, 제12권, 제2호, 2003, pp. 165-187.
  8. 안중호, 김용영, "전자상거래 도입요인에 관한 연구," 한국경영정보학회 춘계학술대회, 1999, pp. 171-180.
  9. 유석천, 백진현, "국내 기존 기업의 e-Business화 추진방안에 관한 실증적 연구," 경영학연구, 제32권 제2호, 2003, pp. 405-427.
  10. 윤혁권, "공급사슬관리를 통한 기업의 업무 효율성제고와 비용절감에 관한 연구," 물류학회지, Vol. 11, No. 2, 2001, pp. 129-148.
  11. 장윤희, 이재범, "정보시스템 개발방법론 성과에 관한 연구 : 혁신이론 관점으로", 경영과학회지, 제24권, 제4호, 1999, pp. 27-47.
  12. 정인근, 이명무, "Supply Chain Management 도입의 주요 성공요인," 한국 SCM학회지, Vol. 1, No. 1, 2001, pp. 41-50.
  13. Akkermans, H.A. and H. van der Horst, "Managing IT Infrastructure Standardization in the Networked Manufacturing Firm," International Journal of Production Economics, Vol. 75, No. 1/2, 2002, pp. 213-228. https://doi.org/10.1016/S0925-5273(01)00201-8
  14. Beamon, B. M., "Measuring Supply Chain Performance", International Journal of Operations & Production Management, Vol. 19, No. 3/4, 1999, pp. 275-292. https://doi.org/10.1108/01443579910249714
  15. Benjamin, R., Rockart, J., and Morton, S., "Information Technology: A Strategic Opportunity," Sloan Management Review, Vol. 25, Issue. 3, Spring 1984, pp. 3-10.
  16. Brewer, P. C., and Speh, T. W., "Using the Balanced Scorecard to Measure Supply Chain Performance," Journal of Business Logistics, Vol. 21, No. 1, 2000, pp. 75-93.
  17. Bruce, M., and Steve, E., "Time for a Supply Chain Revolution?," Supply Chain Management Review, Winter 2000, Vol. 91-100.
  18. Bullinger, H., Kuhner, M., and Hoof, A. V., "Analysing supply chain performance using a balanced measurement method," International Journal of Production Research, 2002, pp. 3533-3543.
  19. Cash, J. I., and Konsynski, B. R., "IS Redraws Competitive Boun-daries," Harvard Business Review, Vol. 63, Issue. 2, 1985, pp. 134-142.
  20. Chandra, C., and Kumar, S., "Supply Chain Management in Theory and Practice: a Passing Fad or a Fundamental Change?," Industrial Management & Data System, Vol. 100, No. 3/4, 2000, pp. 100-113. https://doi.org/10.1108/02635570010286168
  21. Chau, P. Y. K., and Hui, K. L., "Determinants of Small Business EDI Adoption: An Empirical Investigation," Journal of Organizational Computing and Electronic Commerce, Vol 11. No. 4, 2001, 229-252. https://doi.org/10.1207/S15327744JOCE1104_02
  22. Chau, P. Y. K., and Tam, K. Y., "Factors Affecting the Adoption of Open System: An Exploratory Study," MIS Quarterly, Vol. 21, Issue. 1, 1997, pp. 1-24. https://doi.org/10.2307/249740
  23. Cooper, M. C., and Ellram, L. M., "Characteristics of Supply Chain Management and the Implications for Purchasing and Logistics Strategy," International Journal of Logistics Management, Vol. 4, No. 2, 1993, pp. 13-24.
  24. Dess, G. C. and Beard, D. W., "Dimensions of Organizational Task Environment," Administrative Science Quarterly, Vol. 29, No. 1. 1984, pp. 52-73. https://doi.org/10.2307/2393080
  25. Gosain, S., Malhotra, A., and EL Sawy, O. A., "Coordinating for Flexibility in e-Business Supply Chains," Journal of Management Information Systems, Vol. 21, No. 3, 2005, pp. 7-45.
  26. Grover, V., "An Empirically Derived Model for the Adoption of Customer-based Interorganizational Systems," Decision Sciences, Vol. 24, No. 3, 1993, pp. 603-640. https://doi.org/10.1111/j.1540-5915.1993.tb01295.x
  27. Grover, V., and Goslar, M. D., "The Initiation, Adoption, and Implementation of Telecommunications Technologies in U.S. Organization," Journal of Management Information Systems, Vol. 10, No. 1, 1993, pp. 141-163.
  28. Grover, S., and K.A. Saeed, "The Impact of Product, Market, and Relationship Characteristics on Interorganizational System Integration in Manufacturer -Supplier Dyads," Journal of Management Information Systems, Vol. 23, No. 4, 2007, pp. 185-216. https://doi.org/10.2753/MIS0742-1222230409
  29. Iacovou, C. l., Benbasat, I., and Dexter, A. S., "Electronic Data Interchange and Small Organization: Adoption and Impact of Technology," MIS Quarterly, Vol. 19, No. 4, 1995, pp. 465-485. https://doi.org/10.2307/249629
  30. Iskandar, B. Y., Kurokawa, S., and LeBlanc, L.J., "Business to Business Electronic Commerce from First- and Second-tier Automotive Suppliers' Perspectives: a Preliminary Analysis for Hypotheses Generation," Technovation, 2001, Vol. 21, No. 11, pp. 719-732. https://doi.org/10.1016/S0166-4972(01)00053-0
  31. Ittner, C. D., & Larcker, D. F., "Are Non-financial Measures Leading Indicators of Financial Performance? An Analysis of Customer Satisfaction," Journal of Accounting Research, Vol. 36, Issue. 3, 1998, pp. 1-35.
  32. Kaplan, R. S., & D. P. Norton., "The Balanced Scorecard-Measures That Drive Performance," Harvard Business Review, Vol. 70, No. 1, 1992, pp. 71-79.
  33. Kaplan, R. S., & D. P. Norton., "Putting The Balanced Scorecard to Work," Harvard Business Review, Vol. 71, No. 5, 1993, p. 134.
  34. Kaplan, R. S., & D. P. Norton., "The Balanced Scorecard," Harvard Business School Press, Boston, 1996.
  35. Kaplan, R. S., & D. P. Norton., "Having trouble with your strategy? then map it," Harvard Business Review, Vol. 78, No. 5, 2000, pp. 167-176.
  36. Kaplan, R. S., & D. P. Norton., "The strategy-focused organization : how Balanced Scorecard company thrive in the new business environment," Harvard Business School Press, 2001a.
  37. Kaplan, R. S., & D. P. Norton., "Transforming the Balanced Scorecard from Performance Measurement to Strategic Management: Part II," Accounting Horizons, Vol. 15, No. 2, 2001b, pp. 147-160. https://doi.org/10.2308/acch.2001.15.2.147
  38. King, W. R., and Teo, T. S. H., "Facilitators and inhibitors for the strategic use of information technology", Information & Management, Vol. 27, Issue. 2, August 1994, pp. 71-87. https://doi.org/10.1016/0378-7206(94)90008-6
  39. Lambert, D M., Cooper, M. C., and Pagh, J. D., "Supply Chain Management: Implementation Issues and Research Opportunities", International Journal of Logistics Management, Vol. 9, No. 2. 1998, pp. 1-19.
  40. Lee, H.L., Padmanabhan, V., Whang, S., "The Bullwhip Effect in a Supply Chain," Sloan Management Review, Vol. 38, No. 3, 1997, pp. 93-102.
  41. Li, S., and Lin, B., "Accessing information sharing and information quality in supply chain management," Decision Support Systems, Vol. 42, Issue. 3, 2006, pp. 1641-1656. https://doi.org/10.1016/j.dss.2006.02.011
  42. Li, S., Rao, S. S., Ragu-Nathan, T. S., and Ragu-Nathan, B., "Development and validation of a measurement instrument for studying supply chain management practices," Journal of Operations Management, Vol.23, Issue. 6, 2005, pp. 618-641. https://doi.org/10.1016/j.jom.2005.01.002
  43. Martinsons, M., Davison, R., and Tse, D., "The balanced scorecard: a foundation for the strategic management of information systems," Decision Support Systems, Vol. 25, No. 1, February 1999, pp. 71-88. https://doi.org/10.1016/S0167-9236(98)00086-4
  44. McKeon, Joseph, "Strike Up Logistics Alliances," Transportation and Distribution, Vol. 39, Issue. 11, November 1988, pp. 38-39.
  45. Mentzer, J. T., DeWitt, W., Keebler, J. S., Min, S., Nix, N. W., Smith, C. D., and Zacharia, Z. G., "Defining Supply Chain Management," Journal of Business Logistics, Vol. 22, No. 2, 2001, pp. 1-25.
  46. Metz, P.J., "De-mystifying Supply Chain Management", Supply Chain Management Review, Winter, 1998.
  47. Palmer, J. W., Markus, M. L., "The Performance Impacts of Quick Response and Strategic Alignment in Specialty Retailing," Information Systems Research, Vol. 11, No. 3, Sep 2000, pp. 241-259 https://doi.org/10.1287/isre.11.3.241.12203
  48. Power, D. J., Sohal, A. S., AND Rahman, S. U., "Critical success factors in agile supply chain management An empirical study," International Journal of Physical Distribution & Logistics Management, Vol. 31, No. 4, 2001, pp. 247-265. https://doi.org/10.1108/09600030110394923
  49. Premkumar, G., and King, W. R., "An Empirical Assessment of Information Systems Planning and the Role of Information Systems in Organizations," Journal of Management Information Systems, Vol. 9, No. 2, Fall 1992, pp. 99-125.
  50. Premkumar, G., and Ramamurthy, K., "The Role of Inter-Organizational and Organizational Factors on the Decision Mode for Adoption of Inter-Organizational System," Decision Sciences, Vol. 26, No. 3, 1995, pp. 303-336. https://doi.org/10.1111/j.1540-5915.1995.tb01431.x
  51. Premkumar, G., Ramamurthy, K., and Nilakanta, S., "Implementation of Electronic Data Interchange: An Innovation Diffusion Perspective," Journal of Management Information Systems, Vol. 11, No. 2, Fall 1994, pp. 157-186.
  52. Premkumar, G., Ramamurthy, K., and Saunders, C. S., "Information Processing View of Organizations: An Exploratory Examination of Fit in the Context of Interorganizational Relationships," Journal of Management Information Systems, Vol. 22, No. 1, 2005, pp. 257-294.
  53. Quinn, F. J., "Building a World-Class Supply Chain," Logistics Management & Distribution Report, Vol. 37, Issue. 6, Jun 1998, pp. 38-42.
  54. Ragu-Nathan, B. S., Apigian, C. H., Ragu-Nathan, T. S., and Tu, Q., "A path analytic study of the effect of top management support for information systems performance," The International Journal of Management Science, Vol. 32, Issue. 6, 2004, pp. 459-471.
  55. Rai, A., Patnayakuni, R., and Seth, N., "Firm Performance Impacts of Digitally Enabled Supply Chain Integration Capabilities," MIS Quarterly, Vol. 30, No. 2, 2006, pp. 225-246.
  56. Rogers, E. M., Diffusion of Innovation, New York: The Free Press, 4rd ed. 1995.
  57. Rudberg, M., Kllngenberg, N., and Kronhamn, K., "Collaborative Supply Chain Planning Using Electronic Marketplaces," Integrated Manufacturing Systems, Vol. 13, No. 8, 2002, pp. 596-610. https://doi.org/10.1108/09576060210448170
  58. Russell, D. M., and Hoag, A. M., "People and information technology in the supply chain: Social and organizational influences on adoption," International Journal of Physical Distribution & Logistics Management, Vol. 34, No.2, 2004, pp. 102-122. https://doi.org/10.1108/09600030410526914
  59. Sabherwal, R., and King, W. R., "Decision Processes for Developing Strategic Applications of Information Systems: A Contingency Approach," Decision Sciences, Vol. 23, No. 4, Jul/Aug 1992, pp. 917-943. https://doi.org/10.1111/j.1540-5915.1992.tb00426.x
  60. Sahin, F., and Robinson, E. P., "Flow Coordination and Information Sharing in Supply Chains: Review, Implications, and Directions for Future Research," Decision Sciences, Vol. 33, No. 4, Fall 2002, pp. 505-536. https://doi.org/10.1111/j.1540-5915.2002.tb01654.x
  61. Scannell, T. V., Vickery, S. K., and Droge, C. L., "Upstream Supply Chain Management and Competitive Performance in The Automotive Supply Industry," Journal of Business Logistics, Vol. 21, No. 1, 2000, pp.23-48.
  62. SCC, Supply-Chain Operations Reference - model, Supply-Chain Council, Inc. 1150 Freeport Road Pittsburgh, PA 15238, 2004.
  63. Sobrero, M., and Roberts, E B., "The Trade-off Between Efficiency and Learning in Inter-Organizational Relationships for Product Development," Management Science, Vol. 47, No. 4, Apr 2001, pp. 493-511. https://doi.org/10.1287/mnsc.47.4.493.9828
  64. Schultz, G. J., "Keeping SCOR on Your Supply Chain: Basic Operations Reference Model Updates with the Times," Information Strategy: The Executive's Journal, Summer 2003, pp. 12-20.
  65. Stephens, S., Supply Chain Operations Reference Model Version 5.0: A New Tool to Improve "Supply Chain Efficiency and Achieve Best Practice", Information Systems Frontiers, 2001, pp. 471-476.
  66. Subramani, M., "How do suppliers benefit from information technology use in supply chain relationships?," MIS Quarterly, Vol. 28, No. 1, 2004, pp. 45-73.
  67. Swanson, E. B., "Information Systems Innovation Among Organization." Management Science, Vol. 40, No. 9, 1994, pp. 1069-1092. https://doi.org/10.1287/mnsc.40.9.1069
  68. Tan, K. C., Kannan, V. R., Handfield, R. B., Ghosh, S., "Supply chain management" and empirical study of its impact on performance," International Journal of Operations & Production Management, Vol. 19, No. 10, 1999, pp. 1034-1052. https://doi.org/10.1108/01443579910287064
  69. Tan, K. C., Lyman, S. B., and Wisner J. D., "Supply chain management: a strategic perspective," International Journal of Operations&Production Management, Vol. 22, No. 6, 2002, pp. 614-631. https://doi.org/10.1108/01443570210427659
  70. Teo, T. S. H., and Too, B. l., "Information Systems Orientation and Business Use of the Internet: An Empirical Study," International Journal of Electronic commerce, Vol. 4, No. 4, 2000, pp. 105-130.
  71. Van de Ven, A. H., "Central Problem in the Management of Innovation," Management Science, Vol. 32, No. 5, 1986, pp. 590-607. https://doi.org/10.1287/mnsc.32.5.590
  72. Weill, P., and Olson, M. H., "An Assessment of the Contingency Theory of Management Information Systems," Journal of Management Information Systems, Vol, 6, No. 1, Summer 1989, pp. 59-85. https://doi.org/10.1080/07399018908960144
  73. Williams, T., "Interorganisational Information Systems: issues affecting interorganisational cooperation," Journal of Strategic Information Systems, Vol. 6, No. 3, 1997, pp. 231-250. https://doi.org/10.1016/S0963-8687(97)00018-8
  74. Yao, Y., Palmer, J., and Dresner, M., "An interorganizational perspective on the use of electronically -enabled supply chains," Decision Support Systems, Vol. 43, Issue. 3, 2007, pp. 884-896. https://doi.org/10.1016/j.dss.2007.01.002
  75. Zailani, S., and Rajagopal, P., "Supply chain integration and performance: US versus East Asian companies," Supply Chain Management: An International Journal, Vol. 10, Issue. 5, 2005, pp. 379-393. https://doi.org/10.1108/13598540510624205

Cited by

  1. A Comparative Analysis on the e-Business Adoption Factors and Performance in Large and Small Companies vol.17, pp.4, 2008, https://doi.org/10.5859/KAIS.2008.17.4.157
  2. The analysis of causal relationship of SCM performance based on BSC framework vol.23, pp.4, 2014, https://doi.org/10.5859/KAIS.2014.23.4.75