Journal of Korean Society for Quality Management (품질경영학회지)

Korean Society for Quality Management (한국품질경영학회)
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Analysis of Causal Relationship among Performance Factors of Quality Management in Korean Public Enterprises : Using Malcolm Baldrige Non-profit Criteria

공기업 품질경영 성과요인간의 인과관계 분석에 관한 연구: 제조분야 및 의료분야와의 비교를 중심으로

  • Published : 2009.03.31
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Abstract

The objective of this study is to analyze the causal relationship among Non-profit Criteria of the Malcolm Baldrige National Quality Award(MBNQA) and to compare the casuality among company, hospital and non-profit organization field. The survey instrument consists of 94 questions from the seven categories of the MBNQA. Structural Equation Modeling (SEM) is used to analyze the empirical data and estimates the path coefficients among the MBNQA categories. The result of our research is as follows, First, the Leadership effects on as a driver of all factors. Secondly, the positive effect of the Foundation on the Direction and the System categories, Finally, the positive influence of the Direction on the System categories of the MBNQA model. In this study, most hypothesis are statistically significant.

Keywords

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