Journal of Korean Society for Quality Management (품질경영학회지)

  • 제38권1호
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  • Pages.101-107
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  • 2010
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  • 1229-1889(pISSN)
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  • 2287-9005(eISSN)
Korean Society for Quality Management (한국품질경영학회)
권호 표지

An Empirical Study on the Effect and Operation of QMS

중소기업의 QMS 운영과 효과에 관한 실증적 연구

  • Lee, Deok-Soo (Dept. of Industrial Engineering, Halla University)
  • 이덕수 (한라대학교 산업경영공학과)
  • 투고 : 2010.01.28
  • 심사 : 2010.03.22
  • 발행 : 2010.03.31
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초록

In 2008, a review was made to analyze the effect of the certification of ISO 9001 quality management system in the almost same methods used for a similar review in 2001. Based on the two reviews, this research is to compare and contrast the changes made in between. The results show that the overall satisfaction for the certification has increased over 7 years, along with other beneficial changes, such as decreased cost and increased productivity. However, there has been no significant change in the establishment of the quality management system and in the level of customer satisfaction. ISO 9001 quality management system construction appears which effects variously on the all enterprises management, therefore this is very important strategy for preparing the keen enterprises competition.

키워드

참고문헌

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