DOI QR코드

DOI QR Code

Emotional Labor, Social Support, and Depressive Symptoms of Clinical Nurses in a Province, Korea

임상간호사의 감정노동, 사회적 지지 및 우울 간의 관계

  • Received : 2011.10.25
  • Accepted : 2011.11.19
  • Published : 2011.11.30

Abstract

Purpose: This study was conducted to identify the level of emotional labor, social support, and depressive symptoms of nurses, and the relationships among them. Methods: The data were collected from 314 nurses. Surface and deep-acting scales of the Emotional Labor Scale (ELS), the personal resource questionnaire, the organizational support scale, and the Korean version of the Center for Epidemiologic Studies Rating Scale for Depression (CES-D) were used. Collected data were analyzed by descriptive statistics, t-test, ANOVA, and Scheffe test. Results: Fifty six percent of total subjects had mild or major depressive symptoms. As the level of surface-acting of ELS was higher, so was the level of depressive symptoms, while as the level of individual and organizational support was higher, the level of depressive symptoms was lower. Conclusion: It is necessary to provide organizational-level support and to manage surface-acting in order to prevent the nurses' depressive symptoms. In particular, for the nurses who show relatively higher level of depressive symptoms; who are in 20s and have short employed years or not married, it is urgently required to be provided depressive symptoms management programs that targeted for those nurses.

Keywords

References

  1. Ahn, J. Y., Jung, H. S., & Kim, H. A. (2009). The relationship between emotional labor and job stress of clinical nurses in a hospital. Korean Journal of Occupational Health Nursing, 16(2), 139-146.
  2. Brotheridge, C. M., & Lee, R. T. (2003). Development and validation of the emotional labour scale. Journal of Occupational and Organizational Psychology, 76, 365-379. https://doi.org/10.1348/096317903769647229
  3. Byun, D. S., & Yom, Y. H. (2009). Factors affecting the burnout of clinical nurses: focused on emotional labor. Journal of Korean Nursing Administration Academic Society, 15(3), 444-454.
  4. Cho, J., Kim, J., Chang, S., Fiedler, N., Koh, S., & Crabtree, B. F. (2008). Occupational stress and depression in Korean employees. International Archives of Occupational Environmental Health, 82, 47-57. https://doi.org/10.1007/s00420-008-0306-4
  5. Chon, K. K., Kwon, G. D., & Kim, S. G. (1999) An attempt to revise the Korean adaptation of the CES-D: I. Journal of Social Science Research, 6(1), 429-451.
  6. Chu, S. H., Ryou, H. C., Bae, K. J., Song, J. C., Lee, S. J., & Kim, I. A. (2010). Association between emotional labor and symptoms of depression among bankers. The Korean society of Occupational & Environmental Medicine, 22(4), 316-323.
  7. Faul, F., Erdfelder, E., Buchner, A., & Lang, A. (2009). Statistical power analyses using $G^{\ast}Power$ 3.1: Tests for correlation and regression analyses. Behavior Research Methods, 41, 1149-1160. https://doi.org/10.3758/BRM.41.4.1149
  8. Han, S. K., Yoon, O. S., Kwon, M. S., & Song, M. S. (2011). Comparison of emotional labor and job stress of hospital nursing staff. Korean Journal Of Occupational Health Nursing, 20(1), 55-64. https://doi.org/10.5807/kjohn.2011.20.1.055
  9. Jeon, J. H. (2010) The influence of emotional labor on burnout and job satisfaction among clinical nurses. Unpublished master dissertation, Kyungpook National University, Daegu.
  10. Jung, K. Y., Lee, H. J., Lee, Y. I., Kim, J. I., & Kim, Y. G. (2007) The effects of job stress for depression in clinical nurses. Korean Journal of Occupational Health Nursing, 16(2), 158-167.
  11. Kim, I. S. (2009). The role of self-efficacy and social support in the relationship between emotional labor and burn out, turn over intention among hospital nurses. Journal of Korean Academy of Nursing Administration, 15(4), 515-526.
  12. Kim, J. H. (2007). Analysis of the nursing interventions performed by nurses working in small-medium sized hospitals using Nursing Interventions Classification [NIC]. Journal of Korean Academy of Nursing Administration, 13(4), 431-444.
  13. Kim, J. H., & Hyun, M. Y. (2005). The moderating effects of social support between job stress and job satisfaction in staff nurses. Korean Journal of Occupational Health Nursing, 14(2), 108-116.
  14. Kim, J. H., Hyun, M. Y., & Kim, S. Y. (2009). Job stress, depression, social support, and coping strategies of clinical nurses. Korean Journal of Occupational Health Nursing, 18(2), 219-231.
  15. Kim, J. H., Hyun, M. Y., Kim, Y. S., Kim, J. S., Nam, S. O., Song, M. S., et al. (2010). Psycho-social wellbeing, health perception and behavior among clinical nurses. Journal of Korean Academy of Nursing Administration, 16(1), 26-36. https://doi.org/10.11111/jkana.2010.16.1.26
  16. Kim, M. S. (1990). Study of model building on job stress. Unpublished doctoral dissertation, Korea University, Seoul.
  17. Kim, S. Y., Chang, S. J., Kim, H. Y., & Rho, J. H. (2001). A study on the relationship between emotional labor and depressive symptoms among Korean industrial service employees. The Korean Journal of Occupational and Environmental Medicine, 14(3), 227-235.
  18. Kovacs, M., Kovacs, E., & Hegedus, K. (2010). Emotion work and burnout: Cross-sectional study of nurses and physicians in Hungary. Croatian Medical Journal, 51(5), 432-442. https://doi.org/10.3325/cmj.2010.51.432
  19. Lee, B. I. (2007). Development of a model for emotional labor worker's health. Korean Journal of Occupational Health Nursing, 16(1), 78-88.
  20. Lee, K. J., & Lee, E. (2011). The relationship of emotional labor, empowerment, job burnout and turn over intention of clinical nurses. Korean Journal of Occupational Health Nursing, 20(2), 130-142. https://doi.org/10.5807/kjohn.2011.20.2.130
  21. Lee, Y. C., Kim, H. C., Jeong, D. Y., Kim, D. H., Kim, J. H., Lee, D. H., et al. (2008. May). Emotional labor, job stress, and depressive symptoms of the medical doctors in an university hospital. Poster session presented at the 41th spring meeting of the Korean Society of Occupational & Environmental Medicine, Seoul.
  22. Mann, S., & Cowburn, J. (2005). Emotional labour and stress within mental health nursing. Journal of Psychiatric and Mental Health Nursing, 12, 154-162. https://doi.org/10.1111/j.1365-2850.2004.00807.x
  23. Park, H. J. (2001). A study on the influence of the emotional labor on the employee burnout in the hotel industry. Unpublished master's thesis, Konggi University, Seoul.
  24. Pugh, S. D. (2001). Service with smile: Emotional contagion in the service encounter. Academy of Management Journal, 44(5), 1018-1027. https://doi.org/10.2307/3069445
  25. Rafaeli, A., & Worline, M. (2001). Individual emotion in work organizations. Social Science Information, 40(1), 95-123. https://doi.org/10.1177/053901801040001006
  26. Weinert, C. (1988). Measuring social support: Revision and further development of personal resource questionnaire. In C. Waltz & O. Strickland (Ed.), Measuring of Nursing Outcomes, Vol. 1, (pp. 309-327). New York: Springer.
  27. Yoon, H. S., Kim, H. L., Kwon, I. S., & Cho, Y. C. (2008). Type A behavior pattern and its association with stress, depression and fatigue in nurses. Korean Journal of Occupational Health Nursing, 17(2), 180-190.
  28. Yoon, S. H. (2004). The effects of organizational managerial characteristics and job characteristics on job stress and job effectiveness. The Korean Journal of Industrial and Organizational Psychology, 17(3), 451-466.
  29. Yoon, S. H. (2009). Occupational stress and depression in clinical nurses. Journal Korean Academy of Nursing Administration, 15(3), 463-470.
  30. Zapf, D. (2002). Emotion work and psychological well-being: A review of the literature and some conceptual considerations. Human Resource Management Review, 12, 237-268. https://doi.org/10.1016/S1053-4822(02)00048-7

Cited by

  1. Influence of Ego-resilience and Social Support on the Depression of Hospital Nurses vol.21, pp.1, 2012, https://doi.org/10.5807/kjohn.2012.21.1.46
  2. Effects of Social Support and Ego-resilience on Nursing Performance of Hospital Nurses vol.21, pp.3, 2012, https://doi.org/10.5807/kjohn.2012.21.3.283
  3. Effects of Emotional Labor, Emotional Intelligence and Social Support on Job Stress in Clinical Nurses vol.20, pp.2, 2013, https://doi.org/10.7739/jkafn.2013.20.2.157
  4. Influence of Emotional Labor on Job Involvement, Job Satisfaction, and Turnover Intention of Clinical Nurses vol.15, pp.6, 2014, https://doi.org/10.5762/KAIS.2014.15.6.3741
  5. Factors Affecting Nurse's Health Promoting Behavior: Focusing on Self-efficacy and Emotional Labor vol.23, pp.3, 2014, https://doi.org/10.5807/kjohn.2014.23.3.154
  6. Association between shift work and severity of depressive symptoms among female nurses: the Korea Nurses' Health Study vol.24, pp.2, 2015, https://doi.org/10.1111/jonm.12298
  7. Affecting Factors of Hospital Nurses' Emotional Labor and Social Support on Organizational Commitment vol.24, pp.4, 2015, https://doi.org/10.5807/kjohn.2015.24.4.259
  8. The association between shift work and depression in hotel workers vol.27, pp.1, 2015, https://doi.org/10.1186/s40557-015-0081-0
  9. Effects of Emotional Labor and Self-efficacy on Psychosocial Stress of Nurses vol.21, pp.1, 2015, https://doi.org/10.11111/jkana.2015.21.1.111
  10. Effects of Work Environment, Organizational Culture and Demands at Work on Emotional Labor in Nurses vol.22, pp.2, 2016, https://doi.org/10.11111/jkana.2016.22.2.119
  11. Depressive Symptom and Related Factors: A Cross-Sectional Study of Korean Female Workers Working at Traditional Markets vol.14, pp.12, 2017, https://doi.org/10.3390/ijerph14121465
  12. A study on emotion-labor based emotion burnout by video, questionnaires and structural equation model pp.1573-7721, 2018, https://doi.org/10.1007/s11042-018-6705-y
  13. Development of Emotional Labor Measurement Tool for Hospital Nurses vol.24, pp.3, 2018, https://doi.org/10.11111/jkana.2018.24.3.221
  14. 보건간호사의 감정노동과 직무스트레스 vol.26, pp.2, 2011, https://doi.org/10.5932/jkphn.2012.26.2.314
  15. 대학병원 간호사들의 감정노동과 우울수준과의 관련성 vol.14, pp.8, 2013, https://doi.org/10.5762/kais.2013.14.8.3794
  16. 아동간호사 직무스트레스에 영향을 미치는 요인: 자기효능, 감정노동, 아동간호사-환아부모 파트너십을 중심으로 vol.21, pp.3, 2011, https://doi.org/10.4094/chnr.2015.21.3.236
  17. 임상간호사의 감정노동 경험 vol.22, pp.3, 2011, https://doi.org/10.22650/jkcnr.2016.22.3.314
  18. 의료기관 종사자의 감정노동과 우울수준의 관련성 vol.27, pp.1, 2011, https://doi.org/10.15269/jksoeh.2017.27.1.77
  19. 간호사의 회복탄력성과 지각된 개인 및 조직의 지지가 조직몰입에 미치는 영향 vol.15, pp.5, 2017, https://doi.org/10.14400/jdc.2017.15.5.293
  20. 임상간호사의 감정노동 실태와 신체적 증상, 소진, 우울 및 사회적 지지와의 관계 vol.23, pp.2, 2017, https://doi.org/10.22650/jkcnr.2017.23.2.222
  21. 병원 간호사의 직무수행 지속에 대한 질적 연구 vol.18, pp.9, 2011, https://doi.org/10.5762/kais.2017.18.9.334
  22. 일부 치과위생사의 공감능력과 감성지능이 정서노동에 미치는 융합적 영향 vol.9, pp.5, 2011, https://doi.org/10.15207/jkcs.2018.9.5.053
  23. 임상간호사의 감정노동과 건강증진행위가 월경전증후군에 미치는 영향 vol.19, pp.5, 2011, https://doi.org/10.5762/kais.2018.19.5.225
  24. 호텔 종사자의 감정노동과 사회적 지지가 이직 의도에 미치는 영향 vol.27, pp.3, 2011, https://doi.org/10.5807/kjohn.2018.27.3.152
  25. The Effect of Hospital Nurses’ Emotional Labor on Job Engagement and Turnover Intention vol.44, pp.4, 2011, https://doi.org/10.21032/jhis.2019.44.4.366
  26. Influence of Resilience and Workplace Bullying on Depression of Hospital Nurses vol.29, pp.1, 2020, https://doi.org/10.12934/jkpmhn.2020.29.1.43
  27. 비의료직 병원 종사자들의 감정노동과 신체증상 및 불면증 간의 관계에서 우울의 매개효과 vol.11, pp.8, 2011, https://doi.org/10.22156/cs4smb.2021.11.08.185