Stress (스트레스연구)

The Korean Society of Stress Medicine (대한스트레스학회)
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Occupational Stress of Medical Administrative Employees in Regional Hospitals

지역 의료기관 행정직 종사자의 직무스트레스

  • Kim, Hye-Sook (Department of Health Care Management, Catholic University of Pusan)
  • 김혜숙 (부산가톨릭대학교 병원경영학과)
  • Published : 2013.09.01
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Abstract

This study analyzes the characteristics and levels of occupational stress on 568 (male 174, 394 female) medical administrative employees in B city. The data were collected using a self-reporting questionnaire and analyzed by using th SPSS 20.0 (descriptive statistics, ANOVA, and multiple regression). As a result, the sub-scale score of occupational stress on medical administrative employees corresponds to the generally low level as a whole (Q25~49%), but the scales on job demands (Q50~74%) and interpersonal conflict (male; Q50~74, female; Q25~49%) are at high levels. To create a healthy organizational environment for members of hospital organization, it is a benefit to review and adopt a systematic management and an effective improvement method of the causing factors of the occupational stress reflecting the outcome of the study.

본 연구에서는 B지역 의료기관의 행정직 종사자 568명(남자 174, 여자 394)들을 대상으로 이들의 직무스트레스의 특성과 수준을 분석하였다. 이를 위하여 의료기관을 방문, 자기보고식 검사로 자료를 수집하였고, 자료의 분석은 SPSS 20.0 (Ver.) 프로그램을 통하여 기술적 통계치와 변량분석, 중다회귀 분석등을 수행하였다. 분석 결과, 의료기관 행정직 종사자의 직무스트레스점수는 전체적으로 볼 때 대체로 낮은 수준에 해당하였으나(Q25~49%), '직무요구' (Q50~74%)와 '관계갈등' (남자; Q50~74, 여자; Q25~49%) 차원은 비교적 높은 수준에 해당하는 것으로 나타났다. 건강한 병원조직 환경 조성을 위하여 다양한 구성원 집단의 직무특성을 고려한 스트레스 유발요인 관리와 개선방안을 효과적으로 검토하고 반영할 필요가 있음을 시사한다.

Keywords

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