Journal of Korean society of Dental Hygiene (한국치위생학회지)

Korean Society of Dental Hygiene (한국치위생학회)
권호 표지
DOI QR코드

DOI QR Code

Relationship between emotional labor and occupational stress of dental counselor

치과상담업무 종사자의 감정노동과 직무스트레스의 관계

  • Kim, Gey-Pyo (Department of Oral Health, Graduate School, Kosin University) ;
  • Lee, Ji-Young (Department of Dental Hygiene, Jinju Health College) ;
  • Yu, Byeng-Chul (Department of Preventive Medicine, College of Medicine, Kosin University)
  • 김계표 (고신대학교 보건대학교 구강보건과) ;
  • 이지영 (진주보건대학교 치위생과) ;
  • 유병철 (고신대학교 의과대학 예방의학교실)
  • Received : 2013.06.30
  • Accepted : 2013.10.10
  • Published : 2013.10.31
Download PDF
⟨ Previous Next ⟩

Abstract

Objectives : This study aimed to investigate the levels of emotional labor and occupational stress and their relationships in dental counselors to improve psychological health related with dental counseling. Methods : The questionnaire survey was conducted to 167 dental counselors working at dental clinics in Busan and Gyeongsangnam-do from June to August, 2012. The study used emotional labor questionnaires and Korean Occupational Job Stress Scale (Basic Version, KOSS-43) as an assessment scale. All respondents were asked to complete a self-administered questionnaire. Data analysis was performed with descriptive analysis, t-test, ANOVA, and multiple regression analysis using SAS(ver 9.2). Results : The levels of occupational stress and emotional labor in dental counselors were $47.26{\pm}8.36$ and $3.45{\pm}0.47$. Three subscales of emotional labor as frequency of emotional expression, attention of emotional expression norms and disharmony of emotion were related with occupational stress in dental counselors. The level of job stress was increased by the lower level of emotional expression and increased by the higher levels of emotional expression and disharmony of emotion. Conclusions : In addition to increasing the number of counselors, nurturing counseling workforce is essential to manage the job stress of dental counselors. Sufficient counseling with a patient in a comfortable counseling environment is important to reduce the job stress by emotional labor. Continuous service improvement through positive emotional service education is necessary to be implemented for counselors.

Keywords

References

  1. Kim CH. A study on the service status of people occupied is dental medical institution[Master's thesis]. Yongin: Univ. of Dankook, 2000.
  2. Choi BK, Han SJ, Kwon SB, Jung JY, Cho MS, Hwang YS. A research on service and awareness of dental coordinators by manpower at dental care service institutions. J Korean Acad Dent Hyg 2006; 6(4): 437-49.
  3. Huh KO. Consumer council. Seoul: Sigma-press; 2002: 100-17.
  4. Kim YS, Shin MW. A study on the current state and weight of dental hygienists' works. J Korean Acad Dent Hyg 2008; 8(3): 161-75.
  5. Park WP. The structural relationships of the factors related to patient-doctor communication in general hospital[Doctoral dissertation]. Gumi: Univ. of Kyungwoon, 2006.
  6. Hochschild A. The managed heart; commercialization of human feeling. California: Univ. of Berkeley, 1983.
  7. Park MY. Study on influence of emotion labor of worker in the food service industry on emotion performance strategy and exhaustion[Doctoral dissertation]. Suwon: Univ. of Kyonggi, 2008.
  8. Kim SY, Chang SJ, Kim HR, Roh JH. A study on the relationship between emotional labor and depressive symptoms among korean industrial service employees. Korean J Occup Environ Med 2002; 14(3): 227-35.
  9. Park JR, Lee YK. A study on the job stress and job satisfaction of the dental hygienists working in dental clinics or dental hospitals in Seoul and the Gyeongnam region. J Korean Acad Oral Health 2009; 33(2): 309-20.
  10. Nelson DL, Burke RJ. Women executives-Health, stress, and success. Acad Manag Exec 2000; 14(2): 107-21.
  11. Jung JO, Song KS. A study on job stress and job satisfaction of dental hygienists working in dental clinics. J Dent Hyg Sci 2008; 8(4): 305-12.
  12. Choi HN, Lim SR, Cho YS. Factors associated with turnover intention of dental hygienist. J Korean Sco Dent Hyg 2010; 10(6): 973-81.
  13. Han KS. Perceived stress, way of coping, symptoms of stress in the patients with chronically ill patients. J Korean Acad Nurs 2003; 33(1): 87-94.
  14. Troman G. Teacher stress in the low-trust society. Br J Soc Edu 2000; 21(3): 331-53. https://doi.org/10.1080/713655357
  15. Morris JA, Feldman DC. The dimension, antecedents, and consequences of emotional labor. Acad Manag Rev 1996; 21(4): 986-1010.
  16. Lee SH. The research about emotional labor and job stress of the department store sales associates[Master's thesis]. Seoul: Univ. of Kyung Hee, 2011.
  17. Chang SJ, Koh SB, Kang DM, Kim SA, Kang MG, Lee SK, et al. Developing and occupational stress scale for Korean employees. Korean J Occup Environ Med 2005; 17(4): 297-317.
  18. Lee JM, Park HG. A study on the measurement of job stress. Kor. J. Psychol 1988; 4(1): 241-62.
  19. Chung JJ. The effect of hospital environment on employee's job stress. Kor. J. Env. Hlth. Soc 2002; 28(3): 72-6.
  20. Lee SY, Ko HJ, Yu BC. Relationship between occupational stress and muscloskeletal symptoms of upper extremities among dental hygienists. J Korean Sco Dent Hyg 2012; 12(5): 897-908. https://doi.org/10.13065/jksdh.2012.12.5.897
  21. Kim JH, Park EN. The effect of job-stress and self-efficacy on depression of clinical nurses. Korean J Occup Health Nurs 2012; 21(2): 134-44. http://dx.doi.org/10.5807/kjohn.2012.21.2.134.
  22. Kim GJ, Park CY, Lee SR, Sin HG, Kang BS, Lee SH, et al. A study emotional labor in service industries. 1st ed. Seoul: Korea Labor Institute; 2012: 1-324.
  23. Yoon SU, Kim JS. Relations between emotional labor and job stress among some dental hygienists. J Korean Sco Dent Hyg 2011; 11(2): 179-88.
  24. Lee YS, Jang JH, Moon AE. The effects of emotional labor and stress on job satisfaction in oral health professional. J Korean Sco Dent Hyg 2011; 11(5): 823-31.
  25. Han SJ, Kwon MS, Yoon OS, Moon MY. Emotional labor and job stress of public health nurses. J Kor Public Health Nurs 2012; 26(2): 314-27. http://dx.doi.org/10.5932/JKPHN.2012.26.2.314.
  26. Kim BS. A study on the influence of emotional labor on employees' level of service delivery and firm performance [Doctoral dissertation]. Seoul: Univ. of Kyonggi, 2008.
  27. Kim JH, Lee YM, Joung HY, Kim EM, Choo HS, Won SJ, et al. Effects of emotional labor, emotional intelligence and social support on job stress in clinical nurses. J Korean Fund Nurs 2013; 20(2): 157-67. http://dx.doi.org/10.7739/jkafn.2013. 20.2.157.
  28. Kim JH. Job stress and subjective symptoms of musculoskeletal disorders for dental hygienists[Doctoral dissertation]. Daegu: Univ. of Daegu Haany, 2011.
  29. Son HJ. A study on the moderating effect of the social support on the occupational stresses of the school counselors that could have lead to burnout[Master's thesis]. Seoul: Univ. of Ewha Womans, 2010.
  30. Choi YM. The role of Korean professional counselors and job analysis. Kor J Psychol 2003; 15(2): 179-200.

Cited by

  1. Relationship between emotional labor, burnout and turnover intention in the dental hygienists vol.15, pp.4, 2015, https://doi.org/10.13065/jksdh.2015.15.04.641
  2. Relationship between emotional labor and burnout among dental hygienists vol.16, pp.1, 2016, https://doi.org/10.13065/jksdh.2016.16.01.53
  3. 치과위생사의 자아존중감에 융합적으로 영향을 미치는 요인 vol.6, pp.4, 2015, https://doi.org/10.15207/jkcs.2015.6.4.177
  4. 치과위생사의 직무스트레스, 감정노동이 지각된 건강상태에 미치는 영향 vol.20, pp.3, 2013, https://doi.org/10.35133/kssche.20191231.04