The Journal of the Institute of Internet, Broadcasting and Communication (한국인터넷방송통신학회논문지)

The Institute of Internet, Broadcasting and Communication (한국인터넷방송통신학회)
권호 표지
DOI QR코드

DOI QR Code

The Effect of the Attitude to Labor Unions and Union-Management Cooperation on Organizational Commitment and Organizational Citizenship Behavior: Evidence from the IT Industry

노조에 대한 태도와 협력적 노사관계가 조직몰입과 조직시민행동에 미치는 영향: IT산업을 중심으로

  • Hahm, Sangwoo (School of Business Adminstration, Soongsil University)
  • Received : 2016.11.10
  • Accepted : 2017.02.03
  • Published : 2017.02.28
Download PDF
⟨ Previous Next ⟩

Abstract

Today, labor unions have become more serious and have more critical roles in the IT industry. Labor union should enhance the quality of working life in an organization. It is the most important role of the union to satisfy employees. When a labor union enriches its roles, members have a positive attitude to the union. Hence, workers will be more satisfied and make more positive results. Moreover, although members have positive attitudes to the union, when labor and capital have a negative relationship, workers do not make the best performance. Furthermore, although unions and the companies work in close cooperation, when members have a negative attitude to the labor union, workers' performance will also decline. Hence, a positive attitude to labor unions and union-management relations has a mutual benefit for performance. This study explains these relationships with the effect of attitudes to labor unions (satisfaction, trust, and commitment) on organizational commitment and organizational citizenship behavior, and the moderate effect of union- management cooperation. The purpose of this study is to suggest that labor unions should have a positive relationship with management and win members' recognition in the IT field.

오늘날 IT산업의 발전에 따라 대형 IT 기업들이 등장하기 시작하면서 IT산업 내 노동조합의 중요성이 보다 커지기 시작했다. 노조는 조직 내 근로생활의 질을 향상시킴으로써 구성원을 만족시키며 역할을 수행해 나가야 한다. 노조가 역할을 충실히 수행하게 되면 구성원은 노조에 대한 긍정적 태도를 지니게 될 것이다. 이에 따라 구성원은 보다 만족하게 될 것이고 조직에서 보다 긍정적 결과들을 만들게 될 것이다. 또한 근로자가 노조에 긍정적 태도를 지녀도 노사가 협력하지 않거나(강성노조), 노사는 협력하지만 근로자가 부정적 태도를 지니면(어용노조) 구성원들의 성과도 저해될 것이다. 따라서 노조에 대한 긍정적 태도와 노사의 협력적 관계는 동시에 수반되어야 할 것이다. 이러한 관계를 노조에 대한 태도(만족, 몰입 신뢰)가 조직몰입과 조직시민행동에 미치는 영향과 협력적 노사관계의 조절효과를 통해 설명한다. 이 연구는 IT 산업에서 노조가 나아가야 할 방향으로 조합원들에게 인정을 받기 위해 노력하며 동시에 사용자와의 긍정적 관계를 유지해야 함을 설명한다.

Keywords

References

  1. Yoo, S, "Start-up Circulation Structure Design based on Corporate Ecosystem and Its Case Studies", The Journal of The Institute of Internet, Broadcasting and Communication (IIBC), Vol.15, No.2, pp. 245-254, Apr, 2015. DOI: https://doi.org/10.7236/JIIBC.2015.15.2.245.
  2. Cho, K, J., Ra, Y, G & Woo, W, "Rules Authoring Tool and Template Definition of Business Rules", The Journal of The Institute of Internet, Broadcasting and Communication (IIBC), Vol.14, No.1, pp. 237-243, Feb, 2014. DOI: https://doi.org/10.7236/JIIBC.2014.14.1.237.
  3. Yoo, S, M & Choi, B, "Analysis of Multiple Intelligences and Academic Adjustment Level for Undergraduate Students of IT Major", The Journal of The Institute of Internet, Broadcasting and Communication (IIBC), Vol.14, No.6, pp. 189-197, Dec, 2014. DOI: https://doi.org/10.7236/JIIBC.2014.14.6.189.
  4. S.Y. Choi, "Lee, J, Y., Kang, M, S & Jung, Y, G, "A Study on Strategic Positioning for Sustained Growth of Korean Major Corporations in Age of New Normal: with a Focus on the Case of Smart Phone Industry", The Journal of The Institute of Internet, Broadcasting and Communication (IIBC), Vol.16, No.3, pp. 39-46, Jun, 2016. DOI: https://doi.org/10.7236/JIIBC.2016.16.3.39
  5. Organ, D. W, "Organizational citizenship behavior: It's construct clean-up time", Human Performance, Vol.10, No.2, pp. 85-97, 1997. DOI: https://doi.org/10.1207/s15327043hup1002_2
  6. Meyer, J. P & Allen, N. J, "Organizational commitment: Toward a three-component model", Department of Psychology, University of Western Ontario, 1987.
  7. Kuruvilla, S., Gallagher, D. G & Wetzel, K, "The development of members' attitudes toward their unions: Sweden and Canada", Industrial & Labor Relations Review, Vol.46, No.3, pp. 499-514, Apr, 1993. DOI: https://doi.org/10.1177/001979399304600304
  8. Getman, J., Goldberg, S & Herman, J. B, "Union representation elections: Law and reality", Russell Sage Foundation, 1976.
  9. Fiorito, J., Gallagher, D. G & Fukami, C. V, "Satisfaction with union representation", Industrial & Labor Relations Review, Vol.41, No.2, pp. 294-307, Jan, 1988. DOI: https://doi.org/10.1177/001979398804100210
  10. Fukami, C. V & Larson, E. W, "Commitment to company and union: Parallel models", Journal of Applied Psychology, Vol.69, No.3, pp. 367-371, Aug, 1984. https://doi.org/10.1037/0021-9010.69.3.367
  11. Angle, H. L & Perry, J. L "Dual commitment and labor-management relationship climates", Academy of Management Journal, Vol.29, No.1, pp. 31-50, Mar, 1986. DOI: https://doi.org/10.2307/255858
  12. Gordon, M. E., Philpot, J. W & Burt, R. E "Commitment to the union: Development of a measure and an examination of its correlates", Journal of Applied Psychology Monograph, Vol.65, No.4, pp. 479-499, Aug, 1980. DOI: https://doi.org/10.1037/0021-9010.65.4.479
  13. Bayazit, M., Hammer, T. H & Wazeter, D. L, "Methodological challenges in union commitment studies", Journal of Applied Psychology, Vol.89, No.4, pp. 738-747, Aug, 2004. DOI: https://doi.org/10.1037/0021-9010.89.4.738
  14. Mayer, R. C., Davis, J. H & Schoorman, F. D, "An integrative model of organizational trust", Academy of Management Review, Vol.20, No.3, pp. 709-734, Jul, 1995. DOI: https://doi.org/10.5465/AMR.1995.9508080335
  15. Tan, H. H & Lim, A. K, "Trust in coworkers and trust in organizations", The Journal of Psychology, Vol.143, No.1, pp. 45-66, Jan, 2009. DOI: https://doi.org/10.3200/JRLP.143.1.45-66
  16. Mowday, R. T, "Reflections on the study and relevance of organizational commitment", Human Resource Management Review, Vol.8, No.4, pp. 387-401, Feb, 1999. DOI: https://doi.org/10.1016/S1053-4822(99)00006-6
  17. Porter, L. W., Steers, R. M., Mowday, R. T & Boulian, P. V, "Organizational commitment, job satisfaction, and turnover among psychiatric technicians", Journal of Applied Psychology, Vol.59, No.5, pp. 603-609, Oct, 1974. DOI: https://doi.org/10.1037/h0037335
  18. Allen, N. J & Meyer, J. P, "The measurement and antecedents of affective, continuance and normative commitment to the organization", Journal of Occupational Psychology, Vol. 63, No.1, pp. 1-18, Mar, 1990. DOI: https://doi.org/10.1111/j.2044-8325.1990.tb00506.x
  19. Organ, D. W, "Organizational citizenship behaviors: The good soldier syndrome", Lexington Books/DC Heath and Com, 1988.
  20. Podsakoff, P. M., MacKenzie, S. B., Paine, J. B & Bachrach, D. G, "Organizational citizenship behaviors: A critical review of the theoretical and empirical literature and suggestions for future research", Journal of Management, Vol.26, No.3, pp. 513-563, Jun, 2000. DOI: https://doi.org/10.1177/014920630002600307
  21. Berger, C. J., Olson, C. A & Boudreau, J. W, "Effects of unions on job satisfaction: The role of work-related values and perceived rewards", Organizational Behavior and Human Performance, Vol.32, No.3, pp. 289-324, Dec, 1983. DOI: https://doi.org/10.1016/0030-5073(83)90153-8
  22. Blau, P. M, "Exchange and power in social life", Transaction Publishers, 1964.
  23. Aryee, S., Budhwar, P. S & Chen, Z. X, "Trust as a mediator of the relationship between organizational justice and work outcomes: Test of a social exchange model", Journal of Organizational Behavior, Vol.23, No.3, pp. 267-285, May, 2002. DOI: https://doi.org/10.1002/job.138
  24. Liou, K. T, "Understanding employee commitment in the public organization: A study of the juvenile detention center", International Journal of Public Administration, Vol.18, No.8, pp. 1269-1295, Jan, 1995. DOI: https://doi.org/10.1080/01900699508525052
  25. Mowday, R. T., Porter, L. W & Steers, R, "Organizational linkage: the psychology of commitment, absenteeism and turnover", NY.: Academic Press, 1982.
  26. Tetrick, L. E, "Developing and maintaining union commitment: A theoretical framework", Journal of Organizational Behavior, Vol.16, Special issue, pp. 583-595, Jan, 1995. http://www.jstor.org/stable/2488368 https://doi.org/10.1002/job.4030160606
  27. Chiaburu, D. S., Chakrabarty, S., Wang, J & Li, N, "Organizational support and citizenship behaviors: A comparative cross-cultural meta-analysis", Management International Review, Vol.55, No.5, pp. 707-736, Oct, 2015. DOI: https://doi.org/10.1007/s11575-015-0253-8
  28. Podsakoff, P. M., MacKenzie, S. B., Moorman, R. H & Fetter, R "Transformational leader behaviors and their effects on followers' trust in leader, satisfaction, and organizational citizenship behaviors", The Leadership Quarterly, Vol.1, No.2, pp. 107-142, Jun, 1990. DOI: https://doi.org/10.1016/1048-9843(90)90009-7
  29. Cooke, W. N, "Toward a general theory of industrial relations", in David B. L, Ed, Advances in Industrial and Labor Relations, Vol. 2, Greenwich, CT : JAI Press, pp. 233-252, 1985.
  30. Nadler, L & Nadler, Z, "Developing human resources", San Francisco, CA: Jossey-Bass Publishers, 1989.
  31. Dyer, L., Lipsky, D. B., & Kochan, T. A, "Union attitudes toward management cooperation", Industrial Relations: A Journal of Economy and Society, Vol.16, No.2, pp. 163-172, May, 1977. DOI: https://doi.org/10.1111/j.1468-232X.1977.tb00085.x
  32. Kim, Y. H, "An Empirical Study on the Effects of Union Democracy on Union Member's Satisfaction & Participation", Doctoral Dissertation, Graduate School of Dankook University, 2012.
  33. McAllister, D. J. "Affect-and cognition-based trust as foundations for interpersonal cooperation in organizations", Academy of Management Journal, Vol. 38, No.1, Feb, 24-59, 1995. DOI: https://doi.org/10.2307/256727
  34. Rousseau, D. M., Sitkin, S. B., Burt, R. S & Camerer, C, "Not so different after all: A cross-discipline view of trust", Academy of Management Review, Vol. 23, No.3, pp. 393-404, Jul, 1998. DOI: https://doi.org/10.5465/AMR.1998.926617
  35. Kelloway, E. K., Catano, V. M & Southwell, R. R, "The construct validity of union commitment: Development and dimensionality of a shorter scale", Journal of Occupational and Organizational Psychology, Vol.65, No.3, pp. 197-211, Sep, 1992. DOI: https://doi.org/10.1111/j.2044-8325.1992.tb00498.x
  36. Podsakoff, P. M, Mackenzie, S. B & Fetter, R, "Substitutes for leadership and the management of professionals", Leadership Quarterly, Vol.4, No.1, pp. 1-44, Mar, 1993. DOI: https://doi.org/10.1016/1048-9843(93)90002-B
  37. Ko, J. W., Price, J. L & Mueller, C. W, "Assesment of Meyer and Allen's Three-component model of organizational commitment in South Korea", Journal of Applied Psychology, Vol.82, No.6, pp. 961-973, Dec, 1997. https://doi.org/10.1037/0021-9010.82.6.961
  38. Deery, S. J & Iverson, R. D, "Labor-management cooperation: Antecedents and impact on organizational performance", Industrial & Labor Relations Review, Vol.58, No.4, pp. 588-609, Jul, 2005. DOI: https://doi.org/0.1177/001979390505800404 https://doi.org/10.1177/001979390505800404
  39. Baron, R. M & Kenny, D. A, "The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations", Journal of Personality and Social Psychology, Vol.51, No.6, pp. 1173-1182, Dec, 1986. DOI: https://doi.org/10.1037/0022-3514.51.6.1173
  40. Hofmann, D. A & Gavin, M. B, "Centering decisions in hierarchical linear models: Implications for research in organizations", Journal of Management, Vol.24, No.5, pp. 623-641, Oct, 1998. DOI: https://doi.org/10.1016/S0149-2063(99)80077-4
  41. Cohen, J. C., West, P & Aiken, S. G, "Applied Multiple Regression/ Correlation Analysis for the Behavioral Sciences", Mahwah, NJ: Lawrence Erlbaum Associates, 2003.
  42. Lee, J. H & Kim, S. W, "The Effects of Entrepreneurship on Social Enterprise Performance", Journal of the Korea Academia-Industrial Cooperation Society, Vol. 17, No.4 pp. 172-179, Apr, 2016. DOI: https://doi.org/10.5762/KAIS.2016.17.4.172