Journal of Korea Society of Industrial Information Systems (한국산업정보학회논문지)

Korea Society of Industrial Information Systems (한국산업정보학회)
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Testing for Use and Acceptance of Internet Banking Based on UTAUT Model

UTAUT모형을 이용한 사용자 수용연구

  • Received : 2016.12.13
  • Accepted : 2017.02.15
  • Published : 2017.02.28
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Abstract

Internet Banking Offers Major Advantages for Both Banks and Customers. However, Not All People have equal Access or Skills to use such Services. The Main Objective of this Study is to Understand the Fctors Influencing Internet Banking Usage we Developed a Research Model Drawing from the UTAUT and Digital Divide Research. The Model was Tested and find more than 90% of Variance of Internet Banking Usage was Explained by the Model. Results Demonstrate that the Strongest Factor Influencing the Intention to adopt Internet Banking Services is the Degree to which an Individual Believes that it is Safe to use such Services. In the Paper, all the Hypotheses Except for the Hypothesis on the Effort Expectation are Accepted with Statistical Significance.

본 논문에서 UTAUT모형과 정보격차이론을 바탕으로 인터넷뱅킹의 사용자 수용연구를 실제 사용자를 대상으로 실증 분석하는 것이 목적이다. 본 연구에서 제안한 두 가지의 문제에 대한 결론은 첫째, 인터넷뱅킹의 사용의도는 이용형태에 양(+)의 매우 강한 영향을 미치고 있음을 알 수 있다. 이는 은행들이 인터넷 뱅킹 서비스를 제공함에 있어 뱅킹서비스 사용 대상자의 사용의도를 잘 파악하여 적절한 서비스를 제공한다면 더 좋은 결과를 낼 수 있을 것임을 보여준다. 둘째, 나이, 성별, 소득 및 교육수준과 같은 사회적-지리적 요소들은 인터넷뱅킹 사용에 혼재된 영향을 미치는 것으로 판명되었다. 이 문제는 은행측면에서 향후 고객들의 정보를 바탕으로 도시와 비도시 등 정보격차적 요인에 따른 다양한 마케팅 전략이 필요함을 보여 준다. 따라서 본 연구는 인터넷뱅킹 서비스의 이용에 중요한 영향을 미칠 것으로 예상되는 요인을 실제 사용자들을 대상으로 조사 및 분석을 통해 구체화시키고, 이를 토대로 관련 산업분야의 실무자들에게 유의한 시사점을 제공하고 있다.

Keywords

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