Korean Journal of Occupational Health Nursing (한국직업건강간호학회지)

Korean Academic Society of Occupational Health Nursing (한국직업건강간호학회)
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Effects of Emotional Labor and Social Support on Turnover Intention of Hotel Workers

호텔 종사자의 감정노동과 사회적 지지가 이직 의도에 미치는 영향

  • Ko, Mijin (Department of Occupational.Environmental Medicine, The Catholic University of Medical Center) ;
  • Jung, Hye-Sun (Department of Preventive Medicine, College of Medicine, The Catholic University of Korea) ;
  • Beak, Eun-Mi (Department of Occupational.Environmental Medicine, The Hanyang University Medical Center) ;
  • Jung, Myung-Hee (Department of Nursing, Doowon Technical University)
  • 고미진 (가톨릭대학교 서울성모병원 직업환경의학과) ;
  • 정혜선 (가톨릭대학교 의과대학 예방의학교실) ;
  • 백은미 (한양대학교병원 직업환경의학과) ;
  • 정명희 (두원공과대학교 간호학과)
  • Received : 2018.04.22
  • Accepted : 2018.07.26
  • Published : 2018.08.31
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Abstract

Purpose: This study identified the influence of hotel workers' emotional labor and social support on their intentions to change jobs. Methods: Study participants were 437 workers from seven hotels in Korea who consented to the survey. Among them, insufficient responses from 21 participants were excluded, as well as 107 responses from workers with workloads of under one hour of face to face work. Thus, 309 hotel workers were included in the final analysis. A multivariate regression analysis was used to identify factors influencing the hotel workers' intention to change jobs. Results: The intention to change jobs was high when external behavior was shown, and workers who received social support from a superior exhibited low intention of changing jobs. Conclusion: The study results show that the most influential variables of turnover intention are external behavior and the support of a superior. It is therefore important to educate managers on personnel management methods for reducing external behaviors so that the rate of job changes by hotel workers can be reduced. It is also necessary to prepare and manage measures for strengthening the support system by workplace superiors.

Keywords

References

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