Journal of Korean Critical Care Nursing (중환자간호학회지)

Korean Society of Critical Care Nursing (한국중환자간호학회)
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Resilience as a Moderator and Mediator of the Relationship between and Emotional Labor and Job Satisfaction among Nurses working in ICUs

중환자실 간호사의 감정노동과 직무만족도 관계에서 회복탄력성의 조절 및 매개효과

  • Byeon, Mi Lim (Inje University Haeundae Paik Hospital) ;
  • Lee, Yun Mi (Department of Nursing, Institute of Health Science, Inje University) ;
  • Park, Hyo jin (Department of Nursing, Kyungnam College of Information & Technology)
  • 변미림 (인제대학교해운대백병원) ;
  • 이윤미 (인제대학교 간호학과, 건강과학연구소) ;
  • 박효진 (경남정보대학교 간호학과)
  • Received : 2019.08.20
  • Accepted : 2019.09.30
  • Published : 2019.10.31
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Abstract

Purpose : The purpose of this study was to identify the moderating and mediating effects of resilience in the relationship between emotional labor and job satisfaction among nurses working in intensive care units (ICUs). Method : The participants were 144 ICU nurses from three university hospitals. Data were collected using structured questionnaires and analyzed by t-test, ANOVA, $Scheff{\acute{e}}$ test, Pearson correlation coefficients, and multiple regression analysis, using SPSS 25.0. The mediating effect of resilience in the relationship between emotional labor and job satisfaction was analyzed by multiple regression analysis according to Baron and Kenny's procedure. Results : Statistically significant negative correlations were found between emotional labor and resilience (r=-.21, p<.014) and between emotional labor and job satisfaction (r=-.34, p<.001). A significant positive correlation was found between resilience and job satisfaction (r=.31 p<.001). A partial mediating effect by resilience was found between emotional labor and job satisfaction (Z=-2.11, p=.034), but no moderating effect was found. Conclusion : To improve the job satisfaction of ICU nurses, evaluation of their emotional labor, resilience, and interventions are necessary to alleviate emotional labor and improve resilience.

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