Journal of the Korea Academia-Industrial cooperation Society (한국산학기술학회논문지)

The Korea Academia-Industrial cooperation Society (한국산학기술학회)
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The Influence of Medical Workers' Emotional Labor on Somatic Symptoms -Focusing on Mediating Effects of Depression and Anxiety-

의료 종사자의 감정노동이 신체증상에 미치는 영향 -우울 및 불안의 매개효과를 중심으로-

  • Lee, Jung-Min (Korea Foundation of Industrial Health Care and Welfare) ;
  • Jang, Ki-Won (Korea Foundation of Industrial Health Care and Welfare)
  • 이정민 (한국산업의료복지연구원) ;
  • 장기원 (한국산업의료복지연구원)
  • Received : 2020.09.28
  • Accepted : 2020.11.06
  • Published : 2020.11.30
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Abstract

The purpose of this study is to propose interventions on emotional labor and health issues through verifying the mediating effects of depression and anxiety on the relationship between emotional labor and somatic symptoms in medical workers. For this study, a sample of 200 medical workers completed the questionnaires of the Korean Emotional Labor Scale, the Patient Health Questionnaire-15, the Patient Health Questionnaire-9, and the Generalized Anxiety Disorder-7. The data was analyzed using the SPSS 25.0 program. The results of this study can be summarized as follows. 1. Results showed a risk of emotional labor, depression, and somatic symptoms in medical workers. 2. The risk group of the emotional labor's 4 factors (excluding organizational support and protection system) had a significantly higher level of depression compared with the normal group. Particularly in emotional dissonance and impairment, depression in the risk group was moderate, while depression in the normal group was normal. 3. Only emotional dissonance and impairment had a significant influence on somatic symptoms. Reflecting the results, the mediating effects of depression and anxiety on the relationship between emotional dissonance and impairment and somatic symptoms were verified. Results showed that depression had a partial mediating effect, whereas anxiety did not have a mediating effect. Finally, we discuss the necessity of dealing with emotional dissonance and depression in emotional labor and health issues.

본 연구의 목적은 의료 종사자의 감정노동과 신체증상 간의 관계에서 우울과 불안의 매개효과를 검증하여 이들의 감정노동과 건강 문제에 대한 개입 방안을 제시하는 것이다. 이를 위하여 의료 종사자 200명을 대상으로 한국형 감정노동 평가척도, 신체증상 심각도 질문지-15, 우울 질문지-9, 불안 질문지-7을 실시하였다. 수집된 자료는 SPSS 25.0 프로그램으로 분석하였다. 본 연구의 주요 결과는 다음과 같다. 1. 의료 종사자들의 감정노동, 우울, 신체증상에 위험성이 나타났다. 2. 감정노동의 하위요인 중 조직의 지지 및 보호체계를 제외한 4가지 요인의 위험군이 정상군에 비교하여 우울 수준이 유의하게 높았다. 특히, 감정부조화 및 손상의 위험군은 우울이 중등도인 반면 정상군은 우울이 정상이었다. 3. 감정노동의 하위요인 중에서 오직 감정부조화 및 손상만이 신체증상에 영향을 미치는 것으로 나타났다. 이러한 결과를 반영하여, 감정부조화 및 손상과 신체증상 간의 관계에서 우울과 불안의 매개효과를 검증하였다. 그 결과, 우울은 부분 매개효과를 나타냈지만, 불안은 매개 효과를 나타내지 않았다. 마지막으로 의료 종사자의 감정노동 및 건강문제에는 감정부조화와 우울을 다루어야 함을 논의했다.

Keywords

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