Journal of the Korea Convergence Society (한국융합학회논문지)

Korea Convergence Society (한국융합학회)
권호 표지
DOI QR코드

DOI QR Code

Convergence Effects of Empathy Ability, Emotional Intelligence on Emotional Labor in some Dental Hygienists

일부 치과위생사의 공감능력과 감성지능이 정서노동에 미치는 융합적 영향

  • Received : 2017.02.26
  • Accepted : 2018.05.20
  • Published : 2018.05.28
Download PDF
⟨ Previous Next ⟩

Abstract

The purpose of this study was to investigate the relationship among emotional labor, empathy ability, emotional intelligence in dental hygienists. A convenience sample of 192 registered hygienists was obtained from dental clinic in a city. Data were collected by a self-administered questionnaire during January, 2017. Data were analyzed using descriptive statistics, t-test, one-way ANOVA, Pearson correlations and multiple regression with SPSS/WIN 21.0. The mean score for emotional labor was $3.61{\pm}0.24$, empathy ability was $3.01{\pm}0.28$, and Emotional intelligence was $3.47{\pm}0.24$. In multiple regression analysis, factors related to emotional labor were empathy ability of hygiests, emotional intelligence. The explained variable for emotional labor was 26%(F＝13.58, p<.001). Findings from this study indicate the need to evaluate and improve the intervention program for hygienists to decrease emotional labor.

본 연구의 목적은 치과위생사의 공감 능력, 감성 지능과 정서노동 간의 관계를 조사하는 것이다. 치과 병 의원에 근무하는 192명의 치과위생사를 대상으로 2017년 1월 동안 자체 개발 설문지에 의해 수집되었다. 수집된 자료는 SPSS/WIN 21.0 프로그램을 사용하여 기술통계, t-test, One-way ANOVA, Pearson's corelation 및 다중 회귀 분석을 사용하여 산출하였다. 정서노동의 평균 점수는 $3.61{\pm}0.24$, 공감 능력은 $3.01{\pm}0.28$, 감성 지능은 $3.47{\pm}0.24$였다. 다중 회귀 분석에서 정서 노동에 유의한 영향을 미치는 요인으로 공감 능력과 정서 지능이 확인되었고, 이에 대한 설명력은 26%였다(F=13.58, p<.001). 따라서 치과 의료기관은 치과위생사의 감정노동 수준을 감소시키기 위한 중재 프로그램을 개발하고 중재할 필요가 있다.

Keywords

References

  1. H. Y. Oh & K. N. Jin. (2013). A study on emotional labor and burnout in dental hygienist. J Dent Hyg Sci, 13(1), 71-76.
  2. A. R. Hochschild. (1983). The managed heart. California : University of California Press.
  3. D. J. Kim, L. H. Lee & Y. I. Oh. (2013). An analysis of healthcare market competition in korea. Seoul : Korea Institute for Health and Social Affairs.
  4. H. J. Choi, H. J. Bang, E. Y. Chung & Y. J. Seo. (2014). Factors that the level of emotional labor in dental hygienists. The relationship of internal marketing with job satisfaction and service quality: the evidence from lodging industry. J Dent Hyg Sci, 14(3), 295-301. https://doi.org/10.17135/jdhs.2014.14.3.295
  5. B. E. Ashforth & R. H. Humphrey. (1993). Emotional labor in service roles; the influence of identity. The Academy of Management Review, 18(1), 88-115. https://doi.org/10.5465/amr.1993.3997508
  6. H. S. Oh. (2015). Relationship between emotional labor, burnout and turnover intention in the dental hygienists. J Dent Hyg Sci, 15(4), 641-648. http://dx.doi.org/10.13065/ jksdh.2015.15.04.641
  7. M. G. Seong, J. H. Kim & K. A. Jang. (2015). Factors affecting the satisfaction for medical service and reuse intention of patients at dental clinic in Gyeongnam province. J Dent Hyg Sci, 15(2), 106-112. https://doi.org /10.17135/jdhs.2015.15.2.106
  8. J. Y. Kim. (2016). Influence of emotional labor on job burnout in dental hygienists: the moderating effect of employee support. J Korean Soc Dent Hyg 16(5): 751-758. http://dx.doi.org/10.13065/jksdh.2016.16.05.751
  9. E. K. Jung. (2016). Relationship between emotional labor and burnout among dental hygienists. J Dent Hyg Sci, 16(1), 53-59. http://dx.doi.org/10.13065/jksdh.
  10. D. H. Hwang & S. Eom. (2016). The convergence influence of emotional labor of clinical dental hygienist working on job stress. Journal of the Korea Convergence Society, 7(6), 67-74. http://dx.doi.org/10.15207/JKC.2016.7.6. 067
  11. M. S. Choi & D. H. Ji. (2015). The comparative study on changes in job satisfaction and turnover intention according to the convergence mediating factors and the level of emotional labor in dental hygienist. 6(6), 27-34. http://dx.doi.org/10.15207/JKCS.2015.6.6.027
  12. M. H. Kang & S. J. Jang. (2017). Convergent relationship between emotional labor, burnout, Job satisfaction and turnover intention in the dental hygienists. Journal of the Korea Convergence Society, 8(8), 95-1 https://doi.org/10.15207/JKCS.2017.8.8.09503.
  13. C. S. Wong & K. S. Law. (2002). The effects of leader and follow emotional intelligence on performance and attitude: An exploratory study. Leadersh Q, 13(3), 243-274. https://doi.org/10.1016/ S1048-9843(02)00099-1
  14. O. S. Lee & M. O. Gu. (2013). The relationship between emotional intelligence and communication skill, clinical competence & clinical practice stress in nursing students. J Korean Acad-Ind Coop Soc, 14(6), 2749-2759. https://doi.org/10.5762/KAIS.2013.14.6.2749
  15. G. Benson, J. Ploeg & B. Brown. (2010). A cross sectional study of emotional intelligence in baccalaureate nursing students. Nurse Educ Today, 30(1), 49-53. https://doi.org/10.1016/j.nedt.2009.06.006
  16. C. L. Gohm, G. C. Corser & D. J. Dalsky. (2005). Emotional intelligence under stress: useful, unnecessary, or irrelevant. Pers Individ Dif. 39, 1017-1028. https://doi. org/10.1016/jpaid.2005.03.018
  17. Y. Jin. (2010). Emotional leadership as a key dimension of public relations leadership: a national survey of public relation leaders. Journal of Public Relations Research, 22(2), 159-181. https://doi.org/10.1080/10627261003601622
  18. H. R. Nam. (2017). Development of emotional labor measurement tool for hospital nurse [dissertation]. Kangwon : Kangwon National University.
  19. M. H. Davis. (1980). A multidimensional approach to individual differences in empathy. JSAS Catalog of Sel Doc Psychol. 10, 85.
  20. S. H. Park. (1994). Empathy and empathic understan ding. Seoul : Wonmisa.
  21. C. S. Wong & K. S. Law. (2002). The effects of leader and follower emotional intelligence on performance and attitude: an exploratory study. The Leadership Quarterly, 13(3), 243-274. https://doi.org/10.1016/S1048-9843(02)00099-1
  22. J. S. Im. (2004). A Study on the relationship between employees' emotional intelligence and employees' attitudes [master's thesis]. Seoul : Korea University.
  23. S. Y. Yang, H. N. Im & J. H. Lee. (2013). The study on relationship between cultural competency and empathy of nursing students. Journal Korean Academy Social Nursing Education, 19(1), 183-193. https://doi.org/10.5977/jkasne.2013.19.2.183
  24. E. J. Oh, M. H. Lee & S. H. Ko. (2016). Influence of emotional intelligence and empathy on the facilitative communication ability of psychiatric nurses. Journal Korean Academic Psychiatric Mental Health Nursing, 25(4), 283-293. https://doi.org/10.12934/jkpmhn.2016.25.4.283
  25. H. J. Park & K. J. Lee. (2014). A comparative study on the counseling self-efficacy and empathy of psychiatric nurses and general ward nurses. Ewha Nursing Science, 26(1), 9-19.
  26. D. W. Baik & Y. H. Yom. (2012). Effects of social support and emotional intelligence in the relationship between emotional labor and burnout among clinical nurses. Journal of Korean Academy of Nursing Administration, 18(3), 271-280. https://doi.org/10.11111/jkana.2012.18.3.271
  27. J. H. Jeon & Y. H. Yom. (2014). Role of Empowerment and Emotional Intelligence in the Relationship between Job Embeddedness and Turnover Intention among General Hospital Nurses. Journal Korean Acad Nurs Adm, 20(3), 302-312. https://doi.org/10.11111/jkana.2014.20.3.302
  28. H. J. Kang, H. G. Jeon & M. Y. Kim. (2015). An empirical analysis of the impact of hospital employees' emotional intelligence on emotional labor strategies and innovative activities. Journal of Contents of Contents, 15(12), 387-406.
  29. H. J. Kim & J. H. Kim. (2011). Emotional labor, social support, and depressive symptoms of clinical nurses in a province. Korean Journal of Occupational Health Nursing, 20(3), 308-318. https://doi.org/10.5807/kjohn.2011.20.3.308
  30. H. S. Park, J. H. Ha, M. H. Lee & H. J. Lee. (2014). The relationship between emotional intelligence and stress coping of nurses. Journal Korean Acad Dundam Nurs, 21(4), 466-474. https://doi.org/10.7739/jkafn.2014.21.4.466
  31. N. Y. Lee & J. U. Kim. (2013). The influences of emotional labor and emotional intelligence on call center tele-communicators' job burnout. The Journal of Vocational Education Research, 33(2), 103-120.